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Error Message

The computer that I wish to access is on line and available however when I click on the icon to log in  this message appears "Your session has timed out or the host went offline during your connection attempt".  I have restarted both  computers mine and the one  I am trying to access but it hasn't resolved the issue.   I am not sure what to do.  I have been on hold for an hour to the helps desk  but I need to get some work done:(

The wifi connection is strong in both places. Has anyone had any experience with this issue.

 

Thank you