Forum Discussion

RegionalApp's avatar
RegionalApp
New Member
4 years ago

High CPU usage when idle

I regularly uninstall logmein because when it is installed on my computer, and while I am not using it but it is a background app, it regularly used huge amounts of CPU %.  My guess, they are using idle computers of their customers to do computing (bitcoin mining?).  There is no other reason that an idle background app should be using 96% of my CPU.  I delete the app when I am in town and install an new clean version when I am going on vacation.  Why should paying customers have to deal with LogMeIn using so much of our CPU when we aren't even using the app?  It heats up my machine, my CPU fan is on constantly when this one app is installed.  I check task manager and it shows the culprit, LogMeIn and it's associated apps.  Also, I check and see that no one is logged in to my machine (I suspected someone may have been hacking in but no, there was no one). Have any other users noticed this?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    RegionalApp  No, we're not 'using the PC' for any other purpose than private, secured, remote connections. 

     

    Can you please confirm the host PC's operating system version and LogMeIn endpoint software version? 

    • jegbert's avatar
      jegbert
      Active Contributor
      4 years ago

      I've ran into this same issue with the latest version on Windows 10. Not only does it totally eat up my CPU it's also climbs to using over 2 Gigs of RAM. All of this while LogMeIn was "idle" no remote sessions to my computer.

       

      I finally had to uninstall the application today as I couldn't complete any of my Zoom meetings.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        jegbert  Did you try disabling the screen blanking option for the remote Host PC?