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pookspa
New Contributor

problem controlling a remote Mac

I can connect to a remote mac desktop but do not see any icons and j have no control with mouse. Remote system is Mac OS Catalina 10.15.6

4 REPLIES 4
AshC
LogMeIn Contributor

Re: problem controlling a remote Mac

@pookspa  Please confirm the LogMeIn software version installed upon the problem Mac.

Timmyz
New Contributor

Re: problem controlling a remote Mac

I had the same problem to an iMac host... had to enable permissions in Privacy for Recording Screen/Logmein

 

pookspa
New Contributor

Re: problem controlling a remote Mac

Thanks Timmyz.  I did find another option. After installing LMI,  I enabled several components in the security/privacy settings. Such as Logmein,  LMIGUIAgent, LogMeIn Client, LogMeIn Control Panel, LogMeIn Menubar & LogMeIn Diagnostics

After that it has been working great

Thanks again

 

VicF
New Contributor

Re: problem controlling a remote Mac

Allowing recording was the key,  I had same problem when updating Mac to Catalina 10.15.6