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c3informatica
New Contributor

There is no option to block a technician to change his status ?

intentionally my employees change the status to away
What can I do to stop this?
when my employees are away, my customers cannot get help

3 REPLIES 3
AshC
GoTo Moderator

@c3informatica  I'm sorry, that permission is not currently an Administrator setting that you can change. 


Ash is a member of the GoTo Community Care Team.

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tatianearaujo
New Contributor

I would like to reinforce the suggestion to include an option that allows the administrator to block the technician from making changes to his status because: When the status is changed to absent the technician does not receive calls which causes customers to be unattended and frustrated. Our client @c3informatica has been with Logmein for 8 years and this suggestion would positively impact their work.  Could you help us?  (Tatiane  Araujo - Loupen Teconologia)

c3informatica
New Contributor

Ainda sem solução