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New Contributor

Unattended access and windows updates

After Installing update 1809 fron Microsoft the logmein console does not start anymore

1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Contributor sv5
LogMeIn Contributor

Re: Unattended access and windows updates

Hello sbouchard!

I think you should uninstall the Tech Console and reinstall it from our Beta site. Because the current Live version of the Technician Console will crash before it has a chance to install the update.

 

How to uninstall the Rescue TC from the browsers

15 REPLIES
LogMeIn Contributor

Re: Unattended access and windows updates

@sbouchard Have you already tried a full re-install of the Rescue software?

New Contributor

Re: Unattended access and windows updates

Yes without luck. Uninstall and re-install.

LogMeIn Contributor

Re: Unattended access and windows updates

@sbouchard  Do you see any error messages? 

 

Was this PC upgraded to Windows 10 from an older OS?

New Contributor

Re: Unattended access and windows updates

No
It is Windows 10 Version 1803 to Version 1809. There is a crash report was sent to LogMein
LogMeIn Contributor

Re: Unattended access and windows updates

@sbouchard  We have filed a ticket for this problem to be reviewed in full.

 

In the meantime, you should be able to download the Beta version of the Technician Console from http://beta.logmeinrescue.com/  as a temporary solution.

New Contributor

Re: Unattended access and windows updates

Tried the Beta and also not working. I found out that the LMIRTechConsole.exe file is not installing in the directory

LogMeIn Contributor sv5
LogMeIn Contributor

Re: Unattended access and windows updates

Hello sbouchard!

I think you should uninstall the Tech Console and reinstall it from our Beta site. Because the current Live version of the Technician Console will crash before it has a chance to install the update.

 

How to uninstall the Rescue TC from the browsers

New Contributor

Re: Unattended access and windows updates

I do not have any ActiveX installed

LogMeIn Contributor sv5
LogMeIn Contributor

Re: Unattended access and windows updates

Do you use browser based Technician console or Desktop version of it?