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RafaGallardo
New Contributor

Local keyboard and mouse do not respond

I have a Windows 10 with LogMein Pro that, when it locks due to inactivity, once you try to unlock it locally, the keys do not respond. However, you connect to it via LOGMEIN and the keyboard and mouse respond both locally and from the remote computer.

 

The keyboard and mouse are not responding locally until I reboot.

 

Are there any related issues?

1 ACCEPTED SOLUTION

Accepted Solutions
RafaGallardo
New Contributor

Re: Local keyboard and mouse do not respond

Thank you. I have reinstalled LOGMEIN and, so far, it has not happened again.

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5 REPLIES 5
AshC
Retired GoTo Contributor

Re: Local keyboard and mouse do not respond

@RafaGallardo  There aren't any known issues like the one you describe.  Is this the only PC that's affected?  If so, have you already re-installed the endpoint there? 


Ash is a member of the LastPass Community Care Team.

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RafaGallardo
New Contributor

Re: Local keyboard and mouse do not respond

Thank you. I have reinstalled LOGMEIN and, so far, it has not happened again.

Jamie1987
New Contributor

Re: Local keyboard and mouse do not respond

I am having a similar issue. My keyboard seems to simply disconcect when I work with my mouse.  I have to minimize and reopen Logmein to get it going again, and sometimes it still doesn't boot back up.

This is aggravating when it comes to emails, but I spend most of my time in adobe programs (very mouse/keyboard heavy programs) and am basically unable to get my work done.

KateG
GoTo Moderator

Re: Local keyboard and mouse do not respond

Hi @Jamie1987 welcome to the GoTo Community, did you try the solution, to reinstall?


Kate is a member of the GoTo Community Care Team.

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Jamie1987
New Contributor

Re: Local keyboard and mouse do not respond

I did - The issue is specific to when I am swapping between my keyboard, and mouse - I also thought it might be my mouse configurations, but that did not help either. 

 

At quite a loss.