Applet is not working

[Malyap]

When I download and run the Support-LogMeInRescue file it is stuck on the connecting...., nothing happens. There is no third-party firewall on the laptop(only the window defender that is turned OFF) and the system is up to date. 

 

[AshC]

@Malyap  You may still have a local network problem there.  Are you able to test any other devices or network connections? 

[Malyap]

There is no network issue at my end. It is working fine on another laptop with the same internet connection. I don't know why it is not working on that laptop. There is no restriction on my laptop(I bought it newly).

[AshC]

@Malyap  If you don't have any other security apps that might be blocking the connection then it is unclear what might be the problem without a local diagnostic.  Feel free to give us a call at your convenience: https://support.logmeinrescue.com/rescue/help/how-do-i-contact-rescue-customer-support 

[Nandish]

Hey, even I am facing the same issue my applet is stuck on connecting to a technician but never gets connected. Did u find the solution?

[KateG]

Hi @Nandish welcome to the GoTo Community. 

To rule out that you aren't being blocked, have you tried a different network connection? 

[Nandish]

When I try it in my laptop with the same network connection it works, but when I try it in my pc the chatbox appears and shows "connecting" but never connects.

[KateG]

@Nandish thanks for getting back to me.

I recommend double-checking the settings of any security applications you have installed, this Allowlist support article should help. If you still have issues connecting, please contact customer support.