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Letech's avatar
Letech
New Member
5 years ago

Difficulty controlling client's OS X Catalina

Hello,   When I remote control a customer's mac running macOS Catalina, I can see background, top bar and LMIrescue window but I can't see all other windows on Mac.   In June, before the la...
Problem
  • dn1p's avatar
    dn1p
    5 years ago

    I had the same issue and I opened a ticket with LMI support. They gave me a script to run in Terminal and it worked perfectly! Figured I would share to see if it works for anyone else.

     

     

    rm -rf ~/Library/Application\ Support/LogMeIn-Rescue $ rm /tmp/lmi.txt ; CX_LOG=/tmp/lmi.txt /Applications/LogMeIn-Rescue.app/Contents/MacOS/LogMeIn-Rescue >>/tmp/lmi.txt 2>&1

dn1p's avatar
dn1p
New Member

I had the same issue and I opened a ticket with LMI support. They gave me a script to run in Terminal and it worked perfectly! Figured I would share to see if it works for anyone else.

 

 

rm -rf ~/Library/Application\ Support/LogMeIn-Rescue $ rm /tmp/lmi.txt ; CX_LOG=/tmp/lmi.txt /Applications/LogMeIn-Rescue.app/Contents/MacOS/LogMeIn-Rescue >>/tmp/lmi.txt 2>&1

stevengsnyder's avatar
stevengsnyder
New Member
4 years ago

This corrected the issue that had been frustrating me for months on two different machines. Thank you for taking the. time to post this solution