One of the issues my company has been experiencing lately is multiple devices getting stuck "In Session" when using Unattended Access. It's been described as a 'stuck applet' where the applet receives the end session command but does not execute it.
This has caused a huge disruption in troubleshooting and continued service for these devices. While working with the GoTo support, they had mentioned a new beta version of the Unattended Access applet - but doing that going forward may not be as efficient as we need it to be.
There should be an option on the LogMeIn Rescue Technician console to see that a device is in session and force quit that session. That way if something like this happens, it can easily be remedied without having to send additional technicians to a remote location to service the device.
Yur insights are appreciated and have been shared with our team.
Additionally, I wanted to bring to your attention an upcoming Rescue webinar that I believe you may find beneficial. It's an excellent chance to further explore our offerings and interact with our experts.
Kate is a member of the GoTo Community Care Team.
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