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DanielBe
New Contributor

Getting error starting remote session

Hi. I'm getting an error after I start the "LogMeIn Rescue Technician Console".

When I connect to a remote host, I do click to start the connection and got the following error:

"Failed" on the remote control screen. If I click on Close, it start the remote but with a black screen on the remote. The user can see my mouse moving, but not me. After 10 seconds, I start to see the remote screen.

DanielBe_0-1691177519550.png

 

2 REPLIES 2
GlennD
GoTo Manager

Re: Getting error starting remote session

Hi @DanielBe, welcome to the community.

 

I believe that this issue was recently resolved with a new version of Rescue so I have opened a support ticket for you. Support will confirm if this is the case and help with upgrading your version.

 

Glenn is a member of the GoTo Community Care Team.

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DanielBe
New Contributor

Re: Getting error starting remote session

Hi GlennD. Thanks for the reply. Just to let you know that I'm using the latest version of LogMeIn Console

 

DanielBe_0-1691433927498.png