Mac OS BigSur and Logmein Client

[AshC]

@meshuggah  @bradhs  Were the Mac users you supported Administrators on their local systems?  (There are some limitations if they're not)

[bradhs]

Yes, I am an administrator.  Also, I have several MacBooks all experience the same issue.  What steps should I take to troubleshoot?

[AshC]

Try installing the Unattended version there, then see if that improves the performance.

[bradhs]

The destination are Windows computers--lots of them.  The issue is with the LogMeIn Client.

[Credimus]

Same Here

[Credimus]

We see the exact same problem. It's only the File Transfer that's experiencing this. Here is the Error :

Crashed Thread: 0 TLMIApplicationMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000001fc
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [12132]

[bradhs]

I'm getting the same error since the installing Big Sur beta, to moving to production on a MacBook Pro 2018.  AND now on a MacBook Pro M1.  AND so far everyone else that has moved to BigSur as well.

Also, I dare to ask when will native M1 code be available.

This is what it looks like on an M1. 

Process: LogMeIn Client [48478]
Path: /private/var/folders/*/LogMeIn Client.app/Contents/MacOS/LogMeIn Client
Identifier: com.logmein.ignition
Version: 4.1.7585 (4.1.0.7585)
Code Type: X86-64 (Translated)
Parent Process: ??? [1]
Responsible: LogMeIn Client [48478]
User ID: 502

Date/Time: 2020-11-23 07:01:37.461 -0800
OS Version: macOS 11.1 (20C5048k)
Report Version: 12

Time Awake Since Boot: 53000 seconds
Time Since Wake: 1400 seconds

System Integrity Protection: enabled

Notes: Translocated Process

Crashed Thread: 0 TLMIApplicationMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000007fa3c47dd0f
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [48478]

[AshC]

@bradhs @Credimus @bradhs  This community thread specifically references Rescue services.  Are you all experiencing this with the Rescue endpoint, or another LogMeIn service such as Central/Pro ?

**  With regards to Rescue services, remote access / control will fully work, though currently TC is not yet supported on Big Sur.  It should be in the very near future: https://support.logmeinrescue.com/rescue/help/is-rescue-supported-on-macos-big-sur 

Thanks for your patience while we patch this problem up.

[bradhs]

Per the email subject: Mac OS BigSur and Logmein Client

Tbh I think LogMeIn knows about this.  It's widespread, not something isolated.

[Aubrie10]

When can we expect this to start working? I am not able to access the file manager, which is a big part of my job.