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CraigLEBC's avatar
CraigLEBC
New Contributor
6 years ago

Session disconnects as soon as I click Start Session

Logmein Technician Console used to work fine, until it recently updated. Now every time I click Start Session, the session disconnects. This happens whether I connect to a PC or mobile phone. I've...
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Hi Craig,

Can you state which operating system and Rescue app version you're working with there?

Do you see the same behavior through alternate networks?

CraigLEBC's avatar
CraigLEBC
New Contributor
6 years ago

Thanks for the reply. I really needed to sort it, so I did a clean sweep on my computer.

 

- Uninstalled the Technician Console

- Deleted all Logmein entries in the windows registry

- Deleted all Logmein folders on the C drive

- Deleted all Logmein data in my windows user profile > app data folders

- Rebooted and reinstalled the Technician Console

 

And it's working today now.

 

Kind Regards,

 

Craig

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Thanks for confirming everything, Craig.