Logmein Technician Console used to work fine, until it recently updated.
Now every time I click Start Session, the session disconnects.
This happens whether I connect to a PC or mobile phone.
I've tried uninstalling / reinstalling / rebooting, but the issues perisists.
Any one know of a fix?
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16:13 Connecting to: control.rsc-app14-06.logmeinrescue.com (173.199.31.40:443)
16:13 The connection to the customer was lost. This session will reconnect if and when the customer reestablishes a network connection.
16:13 Disconnected (Applet)
Hi Craig,
Can you state which operating system and Rescue app version you're working with there?
Do you see the same behavior through alternate networks?
Thanks for the reply. I really needed to sort it, so I did a clean sweep on my computer.
- Uninstalled the Technician Console
- Deleted all Logmein entries in the windows registry
- Deleted all Logmein folders on the C drive
- Deleted all Logmein data in my windows user profile > app data folders
- Rebooted and reinstalled the Technician Console
And it's working today now.
Kind Regards,
Craig
Thanks for confirming everything, Craig.
Hi, I am facing this issue at the moment.
When the client connects via the support.me site we are able to have a successful remote session.
However when windows clients connect via the calling card, the session disconnects as soon as i click on start Session.
I suspect this is due to the 2 sessions using differents IP / Domains when connecting to the console. Could you please provide the IP addresses / domains used on the logmein rescue side when using the calling card.
we may need to add them to our white list.
Hi @TaherD
I'm sorry I can't say which IPs will be used for client connections, but the IP range for Rescue (along with other GoTo products) can be found here: https://support.logmeinrescue.com/rescue/help/allowlisting-and-rescue