Start Console communication error . error code(07) Last error (0)

[DevinderSingh]

Hello Community, 

One of our clients are facing error : Start Console communication error . error code(07) Last error (0)

while accessing LMI. 

Environment is :

LMI is deployed on Citrix environment . Users are able to login to Citrix and then launching LMI , application is getting launched but after entering credentials this error comes pops up. 

Scenario: 

4 users are able to access this application within Citrix. 

Affected and unaffected users have same AD groups , means Citrix access is similar. 

Interesting scenario: 

Tim - Affected user 

John- Unaffected user

John login to Citrix , Launch LMI with John's credentials - It works

John login to Citrix , Launch LMI with TIM's credentials - It works

Tim login to Citrix , Launch LMI with TIM's credentials - does not work

Tim login to Citrix , Launch LMI with John's credentials - does not work

In Citrix default browser is EDGE

Can anyone give any kind of suggestion how this can be solved. 

[AshC]

Hi @DevinderSingh

Sorry I haven't seen that specific error before.

Are both of these users given the same rights within the Citrix environment?  

[DevinderSingh]

Hello @AshC 

Yes , we have checked Citrix access , it same for affected and unaffected users. Have tried to delete the Citrix profiles as well , that did not work.

[DevinderSingh]

This is already done , running the latest available version 

[AshC]

Hi @DevinderSingh 

Could you please check the GoTo version running on the problem organizer's account?  If there are any upgrades available, please retest after the update.