Unattended reboot password is logging user on automatically even though logmein session ended.

[ScubaStiv]

Hi all

I recently connected to a Windows 10 Enterprise machine that is on the domain. I captured the persons password so that i could perform unattended reboots.

Since closing the session, every time the person reboots their laptop, Windows logs them on automatically without them having to enter a password.

I deleted the LogmeIn files in C:\Program Files (x86) and also in C:\Users\username\AppData\Local and stopped any logmein services but the same thing occours.

Any ideas?

[AshC]

Hi @ScubaStiv 

You should be able to help that user manage their login preferences themselves.  This article outlines the Windows process: https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings-winpc/how-to-stop-auto-l... 

[Damico]

The customer's password is securely encrypted on the customer’s computer; neither you nor GoToAssist will ever be able to access or see your customer’s password. All of the data will remain encrypted throughout the session and will be deleted automatically at the end of the support session.

targetpayandbenefits

[ScubaStiv · Accepted solution]

Hi All

Incase anyone is curious of the solution:

Basically AutoAdminLogon was left set as 1. Changing it back to 0 stopped the account automatically logging back in. I assume LogMeIn changes this setting and is supposed to revert it back. Perhaps the Windows Update interfered with this.

Disable AutoLogon

Key: HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
Value: AutoAdminLogon (REG_SZ)
Data: 0 (disabled)

[ScubaStiv]

Note i was performing a Windows Feature Update for the using during this time. Hence my mention of it