Recent Blogs
Feature Comparison - Web-based Tech Console vs. Desktop Tech Console - Standard Features
2 MIN READ More Info - Web Console - FAQ Key Benefits of WebTC: No Local Installation Required – can be accessed directly from any supported web browser with the need to install software. No more dealing with or waiting for updates to be installed! Enhanced Accessibility – facilitates support from anywhere, not just company-issued desktops Faster Setup – immediate access means less waiting for downloads, installs, updates. Great for on-the-fly support cases. Lower IT Overhead – less IT effort to manage installations, updates and troubleshooting consoles. Cross-Platform Consistency – uniform experience across different browsers and OS’s Supports Modern IT Workflows – integrates easily with cloud-first and remote friendly strategies. Looking for AI? To learn about feature comparisons for our Rescue Plus AI Features, please click here * - WebTC integrations currently do not support Generate PIN for Zero Download Remote View - this feature will be added and announced in the future. ** - not available in Zero Download Remote View Basic Features: You Know and Love Desktop Tech Console (DTC) Web-based Tech Console (Web TC) Remote Control and Remote View X X Zero Download Remote View N/A X Guided Agent Flow N/A X Session Log and Chat X X File Transfer via Chat X X Mobile Support for iOS and Android X X System Info X X In-Session System Reboot X X Attend PIN Code Session X X Channel Sessions X X Unattended Access X X Standard Integrations (Generate PIN and Post URL back to interaction) X X * Session Transfer (Internal) X X Session Transfer (External) X ETA 2026 Session Collaboration (Internal) X H1 2026 Session Collaboration (External) X ETA 2026 Scripting X X File Manager X X Cloud-based Session Recording (stored by Rescue cloud servers) N/A H1 2026 Local-based Session Recording (stored by customer within their own cloud storage (BYOB) or network) X ETA 2026 History & Notes X X Whiteboard X X ** Laser Pointer X X ** Predefined Responses and URL’s X ETA 2026 Instant Chat X H1 2026Rescue Unattended - End User Permission Prompt
1 MIN READ The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or deny the connection. The permission prompt ensures that the end-user's privacy is protected, they remain in control of their data, and they understand why the Unattended Device is requesting access, building trust and transparency. Please note: If no end-user is logged into the Unattended Device, the session proceeds as normal. Implementation: Unattended Access Dashboard - Master Admins have the ability to set any device to "Require end-user permission" via individual action or bulk selection. The permission can be locked to prevent others from changing it back. Tech Console - New option added to deploy Unattended with access permission. Unattended Package Wizard - New option to create an .msi package with access permission. Please note: if you do not see an Unattended Access Dashboard, please reach out to your CSM or support to enable on the backend.Rescue ServiceNow Integration is now certified on Zurich
1 MIN READ The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value the integration provides - such as generating a pin code from a ServiceNow Case, Incident, Agent Workspace, and Interaction, while having Rescue session data posted back to ServiceNow in near real time. As a reminder, the integration now supports AI session summaries being posted to ServiceNow as well as a KB integration. Related Documentation: ServiceNow Store Listing Integration of LogMeIn Rescue and ServiceNowAI Feature Comparison - WebTC vs Desktop TC
1 MIN READ Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop Tech Console (DTC) Web-based Tech Console (Web TC) AI Add-on Module AI Session Summary available in v.7.55.4112 or later available AI Device Analysis available in v.7.55.4112 or later available AI Screen Analysis available in v.7.55.4112 or later available ServiceNow AI Integration available in v.7.55.4112 or later available Translation Add-on Module Live Chat Translation available in v.7.50.3580 or later available Live Screen Translation available in v.7.53.4032 or later availableNew Feature Release: Calling Card as a Windows Service is now Live!
3 MIN READ The Rescue Product Team is excited to announce that Rescue users can now install the Calling Card as a Windows service, allowing for a much easier and streamlined experience for non-admin users joining a Rescue session. This is a highly requested feature for our customers who are constantly striving to improve the connection experience for their users.
