Rescue News

In case you missed the live Webinar, we have a recording that you can review at your convenience! 

The Rescue team has been hard at work this year, and we'd love to hear your favorite Rescue release! Share your feedback on which feature was your favorite via this thread for a chance to win a prize in our December raffle. Stay tuned for more details! 🌟

Learn how to better protect your organization, employees and customers with our new Security Training course. 

Today the Rescue team is excited to release self-service SSO – giving all Rescue customers the ability to configure and test their single sign-on configurations in the Rescue Admin Center.  Previously, customers had to schedule time with a Support Representative to complete the final step of their configuration, this is no longer required! 

The Rescue Team is very excited to announce the support for Intel vPro enabled devices.  For those not familiar, vPro is a special processor developed by Intel that allows for remote access connections at the hardware level via Intel Endpoint Management Assistant (Intel EMA) and Intel Active Management Technology (Intel AMT)  provisioned devices.

The Rescue Team is pleased to announce extended Linux OS Support! 

The Rescue team is excited to announce another newly supported platform in 2023! Hot on the heels of Linux, we are now adding basic support for the ChromeOS operating system to remotely view the desktop, and remote control Android applications on a ChromeOS device.

Hear about what’s been released and what’s coming next.

November 9, 2023

12:00 PM ET

Cyberthreats are relentless and ready to pounce on any vulnerability. In this upcoming webinar, GoTo’s Chief Information Security Officer Attila Torok breaks down cybersecurity into three simple to understand parts to help security and IT leaders think about how to tackle security holistically at your company.

Did you miss a Webinar that you wished you could have attended?  Is there a Demo that you are more interested in? 

Join our FREE Webinar to learn more about the many security features that Rescue offers to help protect your organization! 

Today the Rescue team is excited to announce the release of Disruption Free Unattended Access.   Unattended Access is a powerful feature that allows Technicians to support a device without an end user being present. 

The Rescue Team is pleased to announce that Linux support is now available for our Rescue customers on the Live environment!

The Rescue Team is proud to present the new multifactor authentication (MFA) methods. Rescue has traditionally only supported the LastPass authenticator, but we wanted to provide additional options to better serve customers who wanted to use a different authenticator, had no access to an app store, – or their agents didn’t have access to a mobile device for security concerns / internal IT policies.  The goal of this improvement is to make additional options available for MFA, giving users more app choices and methods to authenticate.

Today the Rescue team is excited to announce that the Linux beta is now available for customer testing. The beta marks a huge milestone for Rescue, as Ubuntu is the first new platform supported by Rescue in over a decade!

The Rescue Product Team is excited to announce that version 4.0.2 of the Rescue ServiceNow integration is now certified on ServiceNow Utah, the Spring 2023 release for ServiceNow.

Join us for a weekly webinar series exploring the many features and capabilities of Rescue. 

The Rescue team is proud to announce the release of Live Translation (powered by Google). This feature allows Technicians to chat to end users in any language and have their responses translated into the end-users native language in real time.  

If your company utilizes the Rescue Mobile SDK - make sure to update before May 15th! 

Rescue has been hard at work investing in new features to help you un-complicate the complicated and do more for less. 

We proudly present the brand-new look of the Rescue Admin Center containing the full feature set of the old version. 

As part of our commitment to provide exceptional service and reliability to our customers, we're happy to inform you that we will be upgrading the current live Rescue Technician Console (OS: Windows) from version 7.12.3379 to 7.50.3563 on March 23rd, 2023. 

This update expands the usefulness of the AD sync process by allowing customers to create Admins and Master Admins in addition to Technicians – eliminating the need to manually create these user types in Rescue.

Get the latest resources, tips and industry insights from Rescue with case studies, webinars, and ebooks

Check out the new improvements made for Unattended management in Rescue!

BE THE FIRST - to check out the newly designed Rescue Admin Center!

Beta is now available for both  Global and EU hosted accounts

(previously only available for Global hosted accounts) 

As part of our commitment to providing exceptional service and reliability for our customers, GoTo will be conducting service maintenance with Rescue on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

The Rescue Product Team is excited to announce that Rescue users can now install the Calling Card as a Windows service, allowing for a much easier and streamlined experience for non-admin users joining a Rescue session. This is a highly requested feature for our customers who are constantly striving to improve the connection experience for their users.

Date and Time:  Saturday,  November 19, 2022, 5:00 AM to 7:00 AM UTC / 12:00 AM to 2:00 AM Eastern

We know a lot of you have waited patiently for this guide, and we thank you!