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Rescue News

AmberW
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As part of our commitment to providing exceptional service and reliability for our customers, GoTo will be conducting service maintenance with Rescue on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

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AmberW
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The Rescue Product Team is excited to announce that Rescue users can now install the Calling Card as a Windows service, allowing for a much easier and streamlined experience for non-admin users joining a Rescue session. This is a highly requested feature for our customers who are constantly striving to improve the connection experience for their users.

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AmberW
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Date and Time:  Saturday,  November 19, 2022, 5:00 AM to 7:00 AM UTC / 12:00 AM to 2:00 AM Eastern

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AmberW
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We know a lot of you have waited patiently for this guide, and we thank you! 

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AmberW
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5 Comments

The ability to install the Rescue Calling Card as a Service is now in Beta, the feature allows users to install the Calling Card in full service mode. 

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AmberW
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As well as being certified on ServiceNow Tokyo (before its official release!!), the following enhancements are now available:  Compatibility with ServiceNow Interactions and Custom Field Mappings between Rescue and ServiceNow!

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AmberW
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Check out the fixes in Rescue!

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AmberW
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A new feature and (2) known issue fixes are released. 

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AmberW
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Check out what is new in Rescue! 

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AmberW
216 Views
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The Rescue Product Team released Enhanced Admin Group Permissions to the live environment

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AmberW
193 Views
1 Comment

Fix for Mac OS Applet, Mac OS Calling Card and website 

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AmberW
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Rescue is a powerful solution used by support teams of all sizes to diagnose, troubleshoot, and fix end- user technical issues. To gain even more value from your investment, check out what’s in the newest release.

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AmberW
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Check out the newest fixes for Rescue!

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AmberW
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Check out the newest release for Rescue! 

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AmberW
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Check out the newest fixes for Rescue! 

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AmberW
366 Views
1 Comment

Today we are excited to announce that the Rescue ServiceNow integration is now certified on ServiceNow San Diego, the 2022 spring release for ServiceNow.

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AmberW
738 Views
7 Comments

A new version of the Rescue Technician Console and Windows Applet is now available! 

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AmberW
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As part of our commitment to provide exceptional service and reliability to our customers, we’re happy to inform you that we will be upgrading the current live Rescue Technician Console (OS: Windows) from version 7.12.3325 to 7.12.3379 on April 28th, 2022

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AmberW
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As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue EU service maintenance on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

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AmberW
215 Views
0 Comments

As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Read more...

AmberW
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0 Comments

As part of our commitment to provide exceptional service and reliability to our customers, we wanted to inform you that the April 28th Rescue Lens (US-based customers) maintenance has been postponed to May 4th.  As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

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AmberW
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The Rescue team is excited to announce the release of Azure Active Directory (AD) Sync. Admins will now be able to sync users from their groups in Azure, and have them automatically created in the Rescue Admin Center. The benefit for the admin is reduced overhead and improved user control as they now only need to manage a single repository of users within Azure.

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AmberW
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Once Users update to the latest Technician Console, they will have a vastly improved agent experience!

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AmberW
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AmberW
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We know that Azure AD Users have been waiting for a better sync option from Rescue - and it has arrived!     A new version has been released as of March 28, 2022 to include multiple features and fixes! 

 

 

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