Rescue News

Cyberthreats are relentless and ready to pounce on any vulnerability. In this upcoming webinar, GoTo’s Chief Information Security Officer Attila Torok breaks down cybersecurity into three simple to understand parts to help security and IT leaders think about how to tackle security holistically at your company.

The Rescue Team is pleased to announce that Linux support is now available for our Rescue customers on the Live environment!

The Rescue Team is proud to present the new multifactor authentication (MFA) methods. Rescue has traditionally only supported the LastPass authenticator, but we wanted to provide additional options to better serve customers who wanted to use a different authenticator, had no access to an app store, – or their agents didn’t have access to a mobile device for security concerns / internal IT policies.  The goal of this improvement is to make additional options available for MFA, giving users more app choices and methods to authenticate.

Today the Rescue team is excited to announce that the Linux beta is now available for customer testing. The beta marks a huge milestone for Rescue, as Ubuntu is the first new platform supported by Rescue in over a decade!

The Rescue Product Team is excited to announce that version 4.0.2 of the Rescue ServiceNow integration is now certified on ServiceNow Utah, the Spring 2023 release for ServiceNow.

Join us for a weekly webinar series exploring the many features and capabilities of Rescue. 

Rescue has been hard at work investing in new features to help you un-complicate the complicated and do more for less. 

We proudly present the brand-new look of the Rescue Admin Center containing the full feature set of the old version. 

As part of our commitment to provide exceptional service and reliability to our customers, we're happy to inform you that we will be upgrading the current live Rescue Technician Console (OS: Windows) from version 7.12.3379 to 7.50.3563 on March 23rd, 2023. 

The Rescue Product Team is excited to announce that Rescue users can now install the Calling Card as a Windows service, allowing for a much easier and streamlined experience for non-admin users joining a Rescue session. This is a highly requested feature for our customers who are constantly striving to improve the connection experience for their users.

Date and Time:  Saturday,  November 19, 2022, 5:00 AM to 7:00 AM UTC / 12:00 AM to 2:00 AM Eastern

We know a lot of you have waited patiently for this guide, and we thank you! 

The ability to install the Rescue Calling Card as a Service is now in Beta, the feature allows users to install the Calling Card in full service mode. 

As well as being certified on ServiceNow Tokyo (before its official release!!), the following enhancements are now available:  Compatibility with ServiceNow Interactions and Custom Field Mappings between Rescue and ServiceNow!

The Rescue Product Team released Enhanced Admin Group Permissions to the live environment

Today we are excited to announce that the Rescue ServiceNow integration is now certified on ServiceNow San Diego, the 2022 spring release for ServiceNow.

A new version of the Rescue Technician Console and Windows Applet is now available! 

As part of our commitment to provide exceptional service and reliability to our customers, we’re happy to inform you that we will be upgrading the current live Rescue Technician Console (OS: Windows) from version 7.12.3325 to 7.12.3379 on April 28th, 2022. 

As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue EU service maintenance on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

As part of our commitment to provide exceptional service and reliability to our customers, we wanted to inform you that the April 28th Rescue Lens (US-based customers) maintenance has been postponed to May 4th.  As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

We know that Azure AD Users have been waiting for a better sync option from Rescue - and it has arrived!     A new version has been released as of March 28, 2022 to include multiple features and fixes!