Recent Blogs
Feature Parity - Web-based Tech Console vs. Desktop Tech Console - Standard Features
2 MIN READ More Info - Web Console - FAQ Key Benefits of WebTC: No Local Installation Required – can be accessed directly from any supported web browser with the need to install software. No more dealing with or waiting for updates to be installed! Enhanced Accessibility – facilitates support from anywhere, not just company-issued desktops Faster Setup – immediate access means less waiting for downloads, installs, updates. Great for on-the-fly support cases. Lower IT Overhead – less IT effort to manage installations, updates and troubleshooting consoles. Cross-Platform Consistency – uniform experience across different browsers and OS’s Supports Modern IT Workflows – integrates easily with cloud-first and remote friendly strategies. Looking for AI? To learn about parity for our Rescue Plus AI Features, please click here * - WebTC integrations currently do not support Generate PIN for Zero Download Remote View - this feature will be added and announced in the future. ** - not available in Zero Download Remote View Basic Features: You Know and Love Desktop Tech Console (DTC) Web-based Tech Console (Web TC) Remote Control and Remote View X X Zero Download Remote View Coming Later in 2025! X Guided Agent Flow Coming Later in 2025! X Session Log and Chat X X File Transfer via Chat X X Mobile Support for iOS and Android X X System Info X X In-Session System Reboot X X Attend PIN Code Session X X Channel Sessions X X Unattended Access X X Standard Integrations (Generate PIN and Post URL back to interaction) X X * Session Transfer (Internal) X X Session Transfer (External) X ETA H2 2025 Session Collaboration (Internal) X ETA H2 2025 Session Collaboration (External) X ETA H2 2025 Scripting X X File Manager X ETA H2 2025 Cloud-based Session Recording (stored by Rescue cloud servers) N/A ETA H2 2025 Local-based Session Recording (stored by customer within their own cloud storage or network) X ETA H2 2025 History & Notes X ETA H2 2025 Whiteboard X X ** Laser Pointer X X ** Predefined Responses and URL’s X ETA H2 2025 Instant Chat X ETA H2 2025AI Feature Parity - WebTC vs Desktop TC
1 MIN READ Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. Looking for standard feature parity? Click here Rescue Plus Add-on Modules Desktop Tech Console (DTC) Web-based Tech Console (Web TC) AI Add-on Module AI Session Summary Coming Later in 2025! X AI Device Analysis Coming Later in 2025! X AI Screen Analysis Coming Later in 2025! X AI In-session Recommendations Coming Later in 2025! ETA Q2 2025 ServiceNow AI Integration Coming Later in 2025! ETA Q2 2025 Translation Add-on Module Live Chat Translation version 7.50.3580+ X Live Screen Translation version 7.53.4032+ Coming Later in 2025!Device-Based Restricted Access is Here
2 MIN READ What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer Use Case: For customers who want to protect any device from unauthorized Rescue sessions in any scenario, regardless of how they connect to the internet. BYOD? Remote worker? In office worker? On the VPN? Off the VPN? On a hotspot? In the field? On the coffee shop wifi? DRAP has you covered. Customer Benefit: Once the DRAP component is installed via .msi, only sessions from the Rescue account that installed the DRAP component are authorized to connect. Any other Rescue account attempting to start any type of session with Rescue will be rejected. The feature protects against scammers and social engineering tactics where malicious/unauthorized agents attempt to trick users into granting access by "using the support tool they're familiar with" Competitors like TeamViewer and Beyond Trust offer ways to protect devices that often require hardware appliances, complex network/software configurations, and lack flexibility to protect devices in various scenarios (e.g. off VPN or not fully configured) With DRAP, its as simple as installing the MSI. For more information about this exciting feature and the Rescue paid Security add-on, please reach out to your Account Manager, Customer Success Manager, or comment on the thread! What's Next? Support for Mac protection Protect against older applet versions (edge use case) Release a technician restriction that ensures technicians can only provide support to devices with DRAP installed. Documentation can be found hereSpecial Virtual Event: GoFurther on June 17th!
1 MIN READ We’d love to see you at GoFurther, GoTo’s virtual event on June 17, where tech leaders and industry experts will discuss how practical innovations in IT and communications drive real-world results. Plus, Brian Solis, Digital Futurist, will be sharing his own invaluable insights to kick things off. Save your spot! Hope to see you there!
Important Update: LogMeIn Rescue’s Website is Moving
2 MIN READ To Our Valued Customers, We wanted to let you know that LogMeIn Rescue will soon have a new home. Rescue’s website will be soon moving to logmein.com This update only affects Rescue’s marketing website -- the product will not be impacted so most customers won't need to take any action. However, there are a few important details we want you to be aware of. What's Changing? New URL The current URL, www.logmeinrescue.com will redirect to www.logmein.com. There will be no changes to your service and the product URL for Rescue services such as My Account, Admin Center and WebTC will NOT change; these will still be accessible at secure.logmeinrescue.com secure.logmeinrescue.com will be redirecting to https://secure.logmeinrescue.com/Account/Login. Upon logging out of the rescue product, you will also be directed to https://secure.logmeinrescue.com/Account/Login. New Look: You'll notice updated Rescue branding colors on our website and some areas of the product. What Action Do You Need to Take? Bookmark the Rescue Login page https://secure.logmeinrescue.com/Account/Login to ensure you and your technicians have direct access to Rescue. Confirm Access to the new URL at www.logmein.com for product information and support content. Allowlisting: For companies that restrict network access to specific websites or software, we suggest allowing the following domain: logmein.com Please note, allowlisting only logmein.com will not allow use of other LogMeIn products unless you wildcard the domain (e.g., *.logmein.com). We appreciate your continued partnership and are excited to continue delivering world-class remote support through LogMeIn Rescue. If you have any questions or need further support, please don't hesitate to reach out to us using this link or comment on this post. Thank you! The Rescue Team
