cancel
Showing results for 
Search instead for 
Did you mean: 

Rescue News - Page 2

AmberW
538 Views
0 Comments

Rescue has been hard at work investing in new features to help you un-complicate the complicated and do more for less. 

Read more...

AmberW
828 Views
0 Comments

We proudly present the brand-new look of the Rescue Admin Center containing the full feature set of the old version. 

Read more...

AmberW
1933 Views
0 Comments

As part of our commitment to provide exceptional service and reliability to our customers, we're happy to inform you that we will be upgrading the current live Rescue Technician Console (OS: Windows) from version 7.12.3379 to 7.50.3563 on March 23rd, 2023

Read more...

AmberW
1026 Views
0 Comments

This update expands the usefulness of the AD sync process by allowing customers to create Admins and Master Admins in addition to Technicians – eliminating the need to manually create these user types in Rescue.

Read more...

AmberW
772 Views
0 Comments

Get the latest resources, tips and industry insights from Rescue with case studies, webinars, and ebooks

Read more...

AmberW
887 Views
0 Comments

Check out the new improvements made for Unattended management in Rescue!

Read more...

AmberW
2996 Views
0 Comments

BE THE FIRST - to check out the newly designed Rescue Admin Center!

Beta is now available for both  Global and EU hosted accounts

(previously only available for Global hosted accounts) 

Read more...

AmberW
3084 Views
0 Comments

As part of our commitment to providing exceptional service and reliability for our customers, GoTo will be conducting service maintenance with Rescue on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Read more...

AmberW
2851 Views
0 Comments

The Rescue Product Team is excited to announce that Rescue users can now install the Calling Card as a Windows service, allowing for a much easier and streamlined experience for non-admin users joining a Rescue session. This is a highly requested feature for our customers who are constantly striving to improve the connection experience for their users.

Read more...

AmberW
434 Views
0 Comments

Date and Time:  Saturday,  November 19, 2022, 5:00 AM to 7:00 AM UTC / 12:00 AM to 2:00 AM Eastern

Read more...

AmberW
579 Views
0 Comments

We know a lot of you have waited patiently for this guide, and we thank you! 

Read more...

AmberW
1566 Views
5 Comments

The ability to install the Rescue Calling Card as a Service is now in Beta, the feature allows users to install the Calling Card in full service mode. 

Read more...

AmberW
816 Views
0 Comments

As well as being certified on ServiceNow Tokyo (before its official release!!), the following enhancements are now available:  Compatibility with ServiceNow Interactions and Custom Field Mappings between Rescue and ServiceNow!

Read more...

AmberW
538 Views
0 Comments

Check out the fixes in Rescue!

Read more...

AmberW
532 Views
0 Comments

A new feature and (2) known issue fixes are released. 

Read more...

AmberW
377 Views
0 Comments

Check out what is new in Rescue! 

Read more...

AmberW
549 Views
0 Comments

The Rescue Product Team released Enhanced Admin Group Permissions to the live environment

Read more...

AmberW
500 Views
1 Comment

Fix for Mac OS Applet, Mac OS Calling Card and website 

Read more...

AmberW
479 Views
0 Comments

Rescue is a powerful solution used by support teams of all sizes to diagnose, troubleshoot, and fix end- user technical issues. To gain even more value from your investment, check out what’s in the newest release.

Read more...

AmberW
457 Views
0 Comments

Check out the newest fixes for Rescue!

Read more...

AmberW
440 Views
0 Comments

Check out the newest release for Rescue! 

Read more...

AmberW
374 Views
0 Comments

Check out the newest fixes for Rescue! 

Read more...

AmberW
871 Views
1 Comment

Today we are excited to announce that the Rescue ServiceNow integration is now certified on ServiceNow San Diego, the 2022 spring release for ServiceNow.

Read more...

AmberW
1269 Views
7 Comments

A new version of the Rescue Technician Console and Windows Applet is now available! 

Read more...

AmberW
1627 Views
0 Comments

As part of our commitment to provide exceptional service and reliability to our customers, we’re happy to inform you that we will be upgrading the current live Rescue Technician Console (OS: Windows) from version 7.12.3325 to 7.12.3379 on April 28th, 2022

Read more...

AmberW
391 Views
0 Comments

As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue EU service maintenance on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Read more...

AmberW
409 Views
0 Comments

As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Read more...

AmberW
453 Views
0 Comments

As part of our commitment to provide exceptional service and reliability to our customers, we wanted to inform you that the April 28th Rescue Lens (US-based customers) maintenance has been postponed to May 4th.  As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Read more...

AmberW
1090 Views
0 Comments

The Rescue team is excited to announce the release of Azure Active Directory (AD) Sync. Admins will now be able to sync users from their groups in Azure, and have them automatically created in the Rescue Admin Center. The benefit for the admin is reduced overhead and improved user control as they now only need to manage a single repository of users within Azure.

Read more...

AmberW
813 Views
0 Comments

Once Users update to the latest Technician Console, they will have a vastly improved agent experience!

Read more...