Rescue News

The Rescue Product Team is excited to announce that version 4.0.2 of the Rescue ServiceNow integration is now certified on ServiceNow Utah, the Spring 2023 release for ServiceNow.

Join us for a weekly webinar series exploring the many features and capabilities of Rescue. 

The Rescue team is proud to announce the release of Live Translation (powered by Google). This feature allows Technicians to chat to end users in any language and have their responses translated into the end-users native language in real time.  

If your company utilizes the Rescue Mobile SDK - make sure to update before May 15th! 

Rescue has been hard at work investing in new features to help you un-complicate the complicated and do more for less. 

We proudly present the brand-new look of the Rescue Admin Center containing the full feature set of the old version. 

As part of our commitment to provide exceptional service and reliability to our customers, we're happy to inform you that we will be upgrading the current live Rescue Technician Console (OS: Windows) from version 7.12.3379 to 7.50.3563 on March 23rd, 2023. 

This update expands the usefulness of the AD sync process by allowing customers to create Admins and Master Admins in addition to Technicians – eliminating the need to manually create these user types in Rescue.

Get the latest resources, tips and industry insights from Rescue with case studies, webinars, and ebooks

Check out the new improvements made for Unattended management in Rescue!

BE THE FIRST - to check out the newly designed Rescue Admin Center!

Beta is now available for both  Global and EU hosted accounts

(previously only available for Global hosted accounts) 

As part of our commitment to providing exceptional service and reliability for our customers, GoTo will be conducting service maintenance with Rescue on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

The Rescue Product Team is excited to announce that Rescue users can now install the Calling Card as a Windows service, allowing for a much easier and streamlined experience for non-admin users joining a Rescue session. This is a highly requested feature for our customers who are constantly striving to improve the connection experience for their users.

Date and Time:  Saturday,  November 19, 2022, 5:00 AM to 7:00 AM UTC / 12:00 AM to 2:00 AM Eastern

We know a lot of you have waited patiently for this guide, and we thank you! 

The ability to install the Rescue Calling Card as a Service is now in Beta, the feature allows users to install the Calling Card in full service mode. 

As well as being certified on ServiceNow Tokyo (before its official release!!), the following enhancements are now available:  Compatibility with ServiceNow Interactions and Custom Field Mappings between Rescue and ServiceNow!

Check out the fixes in Rescue!

A new feature and (2) known issue fixes are released. 

Check out what is new in Rescue! 

The Rescue Product Team released Enhanced Admin Group Permissions to the live environment

Fix for Mac OS Applet, Mac OS Calling Card and website 

Rescue is a powerful solution used by support teams of all sizes to diagnose, troubleshoot, and fix end- user technical issues. To gain even more value from your investment, check out what’s in the newest release.

Check out the newest fixes for Rescue!

Check out the newest release for Rescue! 

Check out the newest fixes for Rescue! 

Today we are excited to announce that the Rescue ServiceNow integration is now certified on ServiceNow San Diego, the 2022 spring release for ServiceNow.

A new version of the Rescue Technician Console and Windows Applet is now available! 

As part of our commitment to provide exceptional service and reliability to our customers, we’re happy to inform you that we will be upgrading the current live Rescue Technician Console (OS: Windows) from version 7.12.3325 to 7.12.3379 on April 28th, 2022. 

As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue EU service maintenance on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.