cancel
Showing results for 
Search instead for 
Did you mean: 

Rescue News

AmberW
50 Views
0 Comments

The Rescue Product Team has recently released Enhanced Admin Group Permissions and Group Level Custom Fields to Beta.   Any feedback is greatly appreciated ,  prior to the features being released to live environments.    

Read more...

AmberW
46 Views
0 Comments

Fix for Mac OS Applet, Mac OS Calling Card and website 

Read more...

AmberW
83 Views
1 Comment

Rescue is a powerful solution used by support teams of all sizes to diagnose, troubleshoot, and fix end- user technical issues. To gain even more value from your investment, check out what’s in the newest release.

Read more...

AmberW
92 Views
0 Comments

Check out the newest fixes for Rescue!

Read more...

AmberW
93 Views
0 Comments

Check out the newest release for Rescue! 

Read more...

AmberW
86 Views
0 Comments

Check out the newest fixes for Rescue! 

Read more...

AmberW
133 Views
1 Comment

Today we are excited to announce that the Rescue ServiceNow integration is now certified on ServiceNow San Diego, the 2022 spring release for ServiceNow.

Read more...

AmberW
427 Views
6 Comments

A new version of the Rescue Technician Console and Windows Applet is now available! 

Read more...

AmberW
215 Views
0 Comments

As part of our commitment to provide exceptional service and reliability to our customers, we’re happy to inform you that we will be upgrading the current live Rescue Technician Console (OS: Windows) from version 7.12.3325 to 7.12.3379 on April 28th, 2022

Read more...

AmberW
63 Views
0 Comments

As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue EU service maintenance on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Read more...

AmberW
92 Views
0 Comments

As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Read more...

AmberW
65 Views
0 Comments

As part of our commitment to provide exceptional service and reliability to our customers, we wanted to inform you that the April 28th Rescue Lens (US-based customers) maintenance has been postponed to May 4th.  As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Read more...

AmberW
191 Views
0 Comments

The Rescue team is excited to announce the release of Azure Active Directory (AD) Sync. Admins will now be able to sync users from their groups in Azure, and have them automatically created in the Rescue Admin Center. The benefit for the admin is reduced overhead and improved user control as they now only need to manage a single repository of users within Azure.

Read more...

AmberW
174 Views
0 Comments

Once Users update to the latest Technician Console, they will have a vastly improved agent experience!

Read more...

AmberW
106 Views
0 Comments
AmberW
276 Views
0 Comments

We know that Azure AD Users have been waiting for a better sync option from Rescue - and it has arrived!     A new version has been released as of March 28, 2022 to include multiple features and fixes! 

 

 

Read more...