Rescue News

OpenSSL 3.0.10 increases the level of security during the communication process, while using LogMeIn Rescue.

We are excited to share with you our latest product releases and roadmap for the upcoming months. Join our product team as we showcase our new features and enhancements designed to help you provide seamless support.

The vPro feature for Rescue has been updated with native out-of-band KVM support, removing the need for the embedded Intel EMA application.

Check out the demo video and documentation to set up! 

Learn about different ways power users are customizing Rescue! 💪

Learn more about the fixes and feature release with this default version! 

Rescue is continuing to improve with expanded platform support, AI enabled features, and more. Join our community, share your ideas, and stay updated by subscribing to our Community News!

Before the end of the year, the Rescue Product Team is proud to announce that the browser-based WebTC is now available to test drive in Open Beta! 

Two exciting updates have been added to the ServiceNow Integration! 

In case you missed the live Webinar, we have a recording that you can review at your convenience! 

Share your favorite feature for a chance to win a gift card of your choice!

Learn how to better protect your organization, employees and customers with our new Security Training course. 

Today the Rescue team is excited to release self-service SSO – giving all Rescue customers the ability to configure and test their single sign-on configurations in the Rescue Admin Center.  Previously, customers had to schedule time with a Support Representative to complete the final step of their configuration, this is no longer required! 

The Rescue Team is very excited to announce the support for Intel vPro enabled devices.  For those not familiar, vPro is a special processor developed by Intel that allows for remote access connections at the hardware level via Intel Endpoint Management Assistant (Intel EMA) and Intel Active Management Technology (Intel AMT)  provisioned devices.

The Rescue Team is pleased to announce extended Linux OS Support! 

The Rescue team is excited to announce another newly supported platform in 2023! Hot on the heels of Linux, we are now adding basic support for the ChromeOS operating system to remotely view the desktop, and remote control Android applications on a ChromeOS device.

Hear about what’s been released and what’s coming next.

November 9, 2023

12:00 PM ET

Cyberthreats are relentless and ready to pounce on any vulnerability. In this upcoming webinar, GoTo’s Chief Information Security Officer Attila Torok breaks down cybersecurity into three simple to understand parts to help security and IT leaders think about how to tackle security holistically at your company.

Did you miss a Webinar that you wished you could have attended?  Is there a Demo that you are more interested in? 

Join our FREE Webinar to learn more about the many security features that Rescue offers to help protect your organization! 

Today the Rescue team is excited to announce the release of Disruption Free Unattended Access.   Unattended Access is a powerful feature that allows Technicians to support a device without an end user being present. 

The Rescue Team is pleased to announce that Linux support is now available for our Rescue customers on the Live environment!

The Rescue Team is proud to present the new multifactor authentication (MFA) methods. Rescue has traditionally only supported the LastPass authenticator, but we wanted to provide additional options to better serve customers who wanted to use a different authenticator, had no access to an app store, – or their agents didn’t have access to a mobile device for security concerns / internal IT policies.  The goal of this improvement is to make additional options available for MFA, giving users more app choices and methods to authenticate.

Today the Rescue team is excited to announce that the Linux beta is now available for customer testing. The beta marks a huge milestone for Rescue, as Ubuntu is the first new platform supported by Rescue in over a decade!

The Rescue Product Team is excited to announce that version 4.0.2 of the Rescue ServiceNow integration is now certified on ServiceNow Utah, the Spring 2023 release for ServiceNow.

Join us for a weekly webinar series exploring the many features and capabilities of Rescue. 

The Rescue team is proud to announce the release of Live Translation (powered by Google). This feature allows Technicians to chat to end users in any language and have their responses translated into the end-users native language in real time.  

If your company utilizes the Rescue Mobile SDK - make sure to update before May 15th! 

Rescue has been hard at work investing in new features to help you un-complicate the complicated and do more for less. 

We proudly present the brand-new look of the Rescue Admin Center containing the full feature set of the old version.