Gatedu
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Joined 8 years ago
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Let clients control the technician's computer during reverse screen sharing
On GoToAssist Remote Support we always had the facility when sharing our own screen with a customer to give them mouse and keyboard control (really helpful when enabling 3rd party suppliers to connect in to our systems to complete maintenance work). Now we've switched over to GoToResolve, I can't see this function anywhere. Do you know if the facility is available?1.7KViews3likes3CommentsUnattended Device Groups
In GoToAssist we were able to manage the visibility of unattended devices between different support groups, with each support group having its own unattended installer to download and deploy to the devices it managed. I can't see how this is achieved in GoToResolve but is essential as we have to be able to control which unattended devices each team can access. Am I missing something or is this feature not yet deployed in GoToResolve? Any advice appreciatedSolved1.1KViews0likes1Comment