GregorM
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Joined 6 years ago
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Add the name of the technician who is conducting the session with the customer in the LMI client
Hello LogMeIn team, I come to ask for the following improvement for LogMeIn Client: I would like you to include in the LMI Client a way to see the name of the technician who is connected in the session. Unfortunately, we only saw this option via the secure.logmein.com website, however the client does not have a view of who is accessing the end user's computer. Example below: https://prnt.sc/v4ti72 We would like this same option for the LMI client, rest the mouse on the accessed PC and show us the name of the technician who is in the session. Improvement request sent by the client Diego1.2KViews0likes5CommentsUninstall Antivirus remotely - Desinstalação remota do LogMeIn Antivírus
Olá equipe GoTo Venho lhes expor a sugestão de melhoria solicitada pelo nosso cliente Grupo Tenco. Eles gostariam que o LogMeIn Antivírus pudesse ser desinstalado remotamente pelo painel web do Central, da mesma forma que a instalação do antivírus é feita. A solicitação se dá devido a um problema enfrentado por eles onde o antivírus passou a consumir 99% do CPU de computadores windows server 2012 após uma atualização do windows e não é possível acessar remotamente o computador para parar o antivírus e nem estabilizar o nível de processamento da maquina pausando o antivírus pelo painel web do Central, como se tratam de servidores cloud o cenário se complica ainda mais, pois sem conseguir acessar remoto e por não haver a possibilidade de acessar localmente para desinstalar o Antivírus ele está com a maquina travada em 99% de uso de CPU, nada que ele faça resolve A desinstalação remota do antivírus seria um recurso perfeito para salvar os clientes nesses casos. I would like to present to you the suggestion for improvement requested by our client Grupo Tenco. They would like LogMeIn Antivirus to be able to be uninstalled remotely via the Central web dashboard, in the same way that antivirus installation is done. The request is due to a problem faced by them where the antivirus started to consume 99% of the CPU of windows server 2012 computers after a windows update and it is not possible to remotely access the computer to stop the antivirus or stabilize the processing level of the machine pausing the antivirus through the Central web panel, as they are cloud servers the scenario is even more complicated, because without being able to access remotely and because there is no possibility of accessing locally to uninstall the Antivirus, the machine is stuck at 99 % CPU usage, nothing he does solves it Remote antivirus uninstall would be a perfect feature to save customers in such cases.560Views0likes2CommentsThe ability to disable chat logs for organizers
Hello LogMeIn team, Letícia's client, We asked for the following improvement in GotoMeeting. She would like them to include a function to disable chat logs in general. We saw that it is possible to manually disable computer to computer as shown in the image below: However, this action becomes unfeasible for them to be executing on the organizers' machine and also for the participants, do you understand? Disabling chat is also not a viable option for them as they need this feature, they just do not want the content chatted during the meeting to be saved on the machine of customers and organizers2.3KViews0likes5Comments