M_Adams
Contributor
Joined 3 years ago
User Profile
User Widgets
Contributions
Re: Voicemail Alert Via Phone call with cascading schedule
This is 100% for the system to call out with a notification that there is a voice mail. This customer doesn't want her service people to pick up the actual call but wants the on call person to be notified to see if it is indeed a true emergency before they respond to it. Right now we are looking at other solutions for the night time service mailbox since GoTo cant do this but would live if they can. Just from asking around it looks like Simplicity VOIP and Zultys have this feature as part of their admin portal. Thank you, Michael AdamsAudiocodes MP508 8FSX not supported?
Hello, I called in to GoTo and worked with Gabriella. She was fantastic. However, we were unable to get the AudioCodes MP508 8 FXS device to register. This AudioCodes is the recommended replacement for the end of life MP118 8 FXS. It has been end of life since 2022. Can GoTo look into getting the AudioCodes MP508 8FXS device to be supported? Thank you, Michael AdamsVoicemail Alert Via Phone call with cascading schedule
Hello, 2 years ago I lost a customer as they needed a feature that allowed for the system to call out to a service tech afterhours to let them know there was a voicemail left. I brought it up to GoTo to possibly add this feature. A lot of times the call needs to be made to wake up the person on call. Voicemail to email isn't a good solution for these situations. Well, now this month there are 2 additional customers that are requesting this feature. I am having to look elsewhere to quote that solution. Is this a feature that GoTo can add to their timeline. Here are the specific functions it would be nice to be able to do: Be about to choose the outbound number from the DIDs on the account that shows up when the voicemail notification and have a cascading schedule that can be customized as to how many minutes before each voicemail notification, and how many attempts are made before going to the second in line, 3rd in line etc. A specific example of what a customer needs is as follows: The system will make an outbound call to the first person in line that is on call. If the call is missed it will try every 15 minutes for 1 hour. After that, the system will call the second persons cell phone in line that is the back up on call every 15 minutes for an hour. After that the system will call the 3rd person in line every 15 minutes for an hour And the last stop it rings on the 4th cell phone over and over again until the voicemail is checked or deleted. Thank you, Michael AdamsDefault Phone Programming & Button Copy-Paste Functionality
It would be great if there was a feature to set default standard programming for different model phones so as soon as the phone is registered to the account then the button programming would get pushed automatically. Along with that it would be nice to be able to copy and paste button programming from 1 phone to another phone moderator edit: title for clarityAdding new users to new admin portal and "Use the device's display name"
When I add users in bulk on new admin portal it sometimes says their is a error and this really is bad. Especially if I have spend 45 minutes to an hour inputting the information. I would like for GoTo to allow us to prefill in the user details while accepting the quote for over 50 users before I even send the quote link to the customer. Another major issue is when I do add a user, it doesn't default to "Use the device's display name" In Phone System → Direct Extensions → Select user → settings. This should be checked by default when a new user is created.Next/Previous button location
I would appreciate the next buttons working similar to the legacy portal where they were fixed/stationary. In the new admin poral the the next/previous buttons come after the name. Different users have different name lengths which meant eh button location changes slightly. This can be annoying if I am looking at a specific setting for multiple users and my eyes have to do a lot more moving back and forth to make sure I am not going to the previous page instead of going forward to the next user. I suggest moving the next/previous buttons to either left of the "Devices" word Or to the left the the actual users name. Or you can move it to the right top corner similar to where it was placed in the legacy portal. Thank you, Michael Adams
