M_Adams
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Joined 4 years ago
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Re: Any audio alerts for incoming call after number of rings?
No real good way to do this. I had a car dealership that wanted to know when someone was calling in on the 800 number with a different ring tone. I just created a non billable line with an extension. Then I programmed that line key on all the phones that needed to ring when the 800 number was called. I then set each phone to have a different ring tine for that line on the individual phones. In you case, maybe you can create an overflow ring group / call queue that rings the newly created extension. Each phone will have the line key programmed on it and then you can set a distinctive ring tone on each phone. Hope that helps.14Views1like0CommentsMove Directory button back to the same page as the button programming
The directory button used to be on the same page as the button programming and would like it moved back. The overall feeling of the new admin portal is TOO MUCH CLICKING compared to the legacy portal. I used to be able to turn that on while programming buttons, Now I have to make it a 2 step process and slows me down while programming.Financial suggestions
Contracts that are terminated early with an early termination fee, GoTo gets their money. But currently, the Partner who sold the deal don't get anything. Partners should get the remaining commission on the deal, especially when GoTo is getting the rest of their money. It would be great if partners had the ability to get paid on DIDs. My suggestion would be keep the floor at .50 and make that non commissionable just like we have now. However Partners should be able to choose to sell DIDs for higher amounts. For example, if a partner sells a DID for $1.00, they would get 25%, or .25 cents. Partner wins, and GoTo wins. If a partner sells a DID for 2.00, they would get .50 and GoTo would make $1.50. Enable different billing payment methods for different billing groups on the same PBX and also be able to split the taxes as well.Schedule All Hours open/closed override
The drop down options to force the system in open and closed mode would have an option for All Hours Closed (Until next scheduled open event) This would be nice so a system admin would only have to log into the admin portal 1 time. On Friday the office will closed early so the admin will log in and choose "All Hours Closed (Until next scheduled open event)" Then on Monday when they open - the system will automatically go to regular schedule timeframes without having to have the admin log back in and manually make the change.Various Partner Exchange and quoting ideas
Add on orders should notify the rep that is assigned automatically, similar to how initial lead registration sends an email notification. Can the pricing and equipment in the partner portal be updated? Partners should be allowed to create their own RFP PDF quotes from their partner exchange portal. Along with that, it would be pretty cool if GoTo would include in the RFP proposal the different equipment being proposed on the quote such as phone equipment data sheet, algos, Ect. Allow partners to prefill the user info in the quote/order before appointment with the customer. I always work off a google sheet and get all details before I work with the customer to place the order. I have to take extra time to copy and paste all data from google sheet to the order form. This take a lot of time. If I could do it before hand that would be wonderful. Or is the format was different where I could copy and paste all user data with 1 copy and paste as opposed to cell by cell.AI Receptionist Billing Idea
AI Billing idea. Contract rate of 600.00 for 3,000 credits. After the credits are used they can choose: to be billed in 150.00 increments to refill 750 credits at a time. Customers can also specify how many “refills” they would like per month and can cap it to manage expenses or if they are looking to keep a fixed cost. Or after all their credits are use they could choose a pay as you go option for the rest of the month. or Customers could choose to have the AI receptionist node be skipped once all their credit is used and can route to a next node, such as a queue or ring group so the calls can be answered. Giving different options will help customers choose what will happen when all their credits are used and will potentially help customers keep their expenses fixed if desired. Thanks, MichaelDesktop App / Web App
Please make this change if possible When a user is using softphone on computer and they also have a desk phone as well - the default for the desktop app should be “Softphone” and not the model of their desk phone. This is just 1 more thing I need to explain as I am training my customers that doesnt seem like it should have to be there. If someone is logged into the softphone on their PC - softphone should be the default option. Thank you, Michael AdamsRing Group Voicemail Unable to send to multiple emails
Ring Group Voicemails should have the same setting to be able to send voicemail to email to multiple email addresses instead of just 1 email. I shouldn't have to create a ring group and then a separate line for the voicemail just so I can email voicemails to multiple users. Shared VMs and lines has ability to set multiple email addresses. Why not Ring Group Voicemail?Adding Ring Group Members
I can only add member in the ring group at one time as opposed to selecting all the users I want and then clicking add. Goes along with the theme of “to much clicking” in the new admin portal. In new admin portal I have to click 4 times to add 1 user. I click “Add direct Extension” → Drop Down Arrow → click my user → then I click add. Then repeat the process. The old admin portal was one by one but at least it was only 2 click. I clicked the drop-down menu and then the user. So, in the new portal, If I am adding 30 phones to a ring group that is 120 click of the mouse. In the legacy portal it would have been 60 click (plus 1 for the finial save button)