M_Adams
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Re: Require access code to dial out of system
I see that the Yealink phone has a phone lock feature. Will this setting reset when the phones connect back to the provisioning server? Is this a setting the UA team can change on the back end on a per extension basis? Can the developers make a way to turn this feature on in the admin portal?Re: Require access code to dial out of system
I see on the Yealink phone there is an option for phone lock. Would this setting reset when the phones connect back to the provisioning server? Is this a setting that the UA team can turn on for specific extensions on the back end? Can the developers make this an option similar to how they allow us to set the phone background desktop now? Thank you, Michael AdamsRequire access code to dial out of system
Does GoTo have a way to limit what phones are able to make a call to the outside world? or is there a way to have an access code to dial out on a general use phone. I have installed GoTo in an assisted living facility/memory care business and some of the residents there are making a lot of phone calls from the phones. This would be an amazing feature and solve a lot of headaches. If not, is this something that could be developed? In People tab → Users → user settings I see that Internal, local, domestic long distance, and domestic mobile are account level features and those settings are either all or nothing as far as being turned on or not. Each user can have individual access to make international calls, Toll free calls, and malicious area codes. It would have a lot of sense to have "Require access code to enable off net outbound calls" or something like that.Increase Text in Mobile app
I just had a customer asking if their was a way in the GoTo mobile app to increase the size of the text messages by pinching/zooming in with fingers? They are older and its hard for them to see the text with its current size. They are sick of taking screenshots of their screen and then zooming in on the screenshot. Is this a feature that can be rolled out on the mobile app? Thank you, Michael AdamsRe: Voicemail Alert Via Phone call with cascading schedule
This is 100% for the system to call out with a notification that there is a voice mail. This customer doesn't want her service people to pick up the actual call but wants the on call person to be notified to see if it is indeed a true emergency before they respond to it. Right now we are looking at other solutions for the night time service mailbox since GoTo cant do this but would live if they can. Just from asking around it looks like Simplicity VOIP and Zultys have this feature as part of their admin portal. Thank you, Michael AdamsAudiocodes MP508 8FSX not supported?
Hello, I called in to GoTo and worked with Gabriella. She was fantastic. However, we were unable to get the AudioCodes MP508 8 FXS device to register. This AudioCodes is the recommended replacement for the end of life MP118 8 FXS. It has been end of life since 2022. Can GoTo look into getting the AudioCodes MP508 8FXS device to be supported? Thank you, Michael AdamsVoicemail Alert Via Phone call with cascading schedule
Hello, 2 years ago I lost a customer as they needed a feature that allowed for the system to call out to a service tech afterhours to let them know there was a voicemail left. I brought it up to GoTo to possibly add this feature. A lot of times the call needs to be made to wake up the person on call. Voicemail to email isn't a good solution for these situations. Well, now this month there are 2 additional customers that are requesting this feature. I am having to look elsewhere to quote that solution. Is this a feature that GoTo can add to their timeline. Here are the specific functions it would be nice to be able to do: Be about to choose the outbound number from the DIDs on the account that shows up when the voicemail notification and have a cascading schedule that can be customized as to how many minutes before each voicemail notification, and how many attempts are made before going to the second in line, 3rd in line etc. A specific example of what a customer needs is as follows: The system will make an outbound call to the first person in line that is on call. If the call is missed it will try every 15 minutes for 1 hour. After that, the system will call the second persons cell phone in line that is the back up on call every 15 minutes for an hour. After that the system will call the 3rd person in line every 15 minutes for an hour And the last stop it rings on the 4th cell phone over and over again until the voicemail is checked or deleted. Thank you, Michael Adams
