M_Adams
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Joined 4 years ago
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Find me/Follow me tab issues
This post has 2 issues in the same area of the admin portal Issue 1: The "More Option" drop down doesn't make ay sense. It should always be showing. Its just more clicking that I have to do that really isn't necessary. The drop down options should simply always be showing. Issue 2: When I go to type in an external number, It requires me to put in a + sign. After I do that, the box grays out and i have to click in the field again to start typing the actual number. This is very annoying and slows me down and is again, more clicking than necessary.Re: No Billing Tab when behind on billing
Hi Kate, Customer was more than 60 days behind in billing. When that happens the billing tab, along with any other tabs on the black bar on left hand side of the screen no longer show. I needed to call into GoTo and they had the send a customer a link a payment link. Very crazy! The billing tab should always be an option. I recommend GoTo to continue to cut off service after 60 days still but to keep the billing tab as an option on the admin portal login so I dont have to call in with the customer, or so they done have to call in. It took about 1/2 of my life when it should have taken less than 5 minutesNo Billing Tab when behind on billing
When a customer is behind on billing the billing tab will disappear from the admin portal. This is ridiculous. It should always show so they can go back and pay past due invoice. Please keep access to the billing tab for 30 days after service is disconnected. I assume the account disconnects after 60 days, or 2 months of non payment. Please continue to turn off service after 60 days but KEEP ACCESS TO BILLING TAB IN PORTAL FOR 90 DAYS!!!Re: Any audio alerts for incoming call after number of rings?
No real good way to do this. I had a car dealership that wanted to know when someone was calling in on the 800 number with a different ring tone. I just created a non billable line with an extension. Then I programmed that line key on all the phones that needed to ring when the 800 number was called. I then set each phone to have a different ring tine for that line on the individual phones. In you case, maybe you can create an overflow ring group / call queue that rings the newly created extension. Each phone will have the line key programmed on it and then you can set a distinctive ring tone on each phone. Hope that helps.Move Directory button back to the same page as the button programming
The directory button used to be on the same page as the button programming and would like it moved back. The overall feeling of the new admin portal is TOO MUCH CLICKING compared to the legacy portal. I used to be able to turn that on while programming buttons, Now I have to make it a 2 step process and slows me down while programming.Financial suggestions
Contracts that are terminated early with an early termination fee, GoTo gets their money. But currently, the Partner who sold the deal don't get anything. Partners should get the remaining commission on the deal, especially when GoTo is getting the rest of their money. It would be great if partners had the ability to get paid on DIDs. My suggestion would be keep the floor at .50 and make that non commissionable just like we have now. However Partners should be able to choose to sell DIDs for higher amounts. For example, if a partner sells a DID for $1.00, they would get 25%, or .25 cents. Partner wins, and GoTo wins. If a partner sells a DID for 2.00, they would get .50 and GoTo would make $1.50. Enable different billing payment methods for different billing groups on the same PBX and also be able to split the taxes as well.
