M_Adams
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Joined 3 years ago
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Adding new users to new admin portal and "Use the device's display name"
When I add users in bulk on new admin portal it sometimes says their is a error and this really is bad. Especially if I have spend 45 minutes to an hour inputting the information. I would like for GoTo to allow us to prefill in the user details while accepting the quote for over 50 users before I even send the quote link to the customer. Another major issue is when I do add a user, it doesn't default to "Use the device's display name" In Phone System → Direct Extensions → Select user → settings. This should be checked by default when a new user is created.Next/Previous button location
I would appreciate the next buttons working similar to the legacy portal where they were fixed/stationary. In the new admin poral the the next/previous buttons come after the name. Different users have different name lengths which meant eh button location changes slightly. This can be annoying if I am looking at a specific setting for multiple users and my eyes have to do a lot more moving back and forth to make sure I am not going to the previous page instead of going forward to the next user. I suggest moving the next/previous buttons to either left of the "Devices" word Or to the left the the actual users name. Or you can move it to the right top corner similar to where it was placed in the legacy portal. Thank you, Michael AdamsAI Sound Clip Greeting
Hello GoTo, I love the AI text to speech option! One thing I would suggest is to save the text so it can be easily modified in the future. Right now I am suggesting customers they store the typed out greetings in a Google Doc or Word. If this is not possible it would be nice to at least the text format that was saved, even if it is unable to be changed. It would be nice to copy and paste it in case they didn't save the format for future reference. Thank you!Schedule Over Ride
Back in the day we were a major Samsung Dealer. Samsung had ring time override (RTO) buttons and ring plan override (RPO). RTO would keep the system stuck in a certain mode until manually turned off. RPO would manually keep the system stuck in a mode only until the next event. For example, the office closed early at 3pm but wants the system to go back to regular schedule tomorrow morning at 8 am when they reopen. In the schedule part of the admin portal I think it would be helpful for system administrators to have an option for 'All Hours Closed (Until next scheduled Open Event)' That way they only need to log in 1 time to close early instead of having to remember to log back in the put the system back in open mode the next morning.
