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dstclair

Active Contributor

Joined 4 years ago

7 Posts11 Likes

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Re: Strange purple glitching when in remote sessions
It happens with unattended sessions. Steaming settings doesn't make a difference. Yes ending the session and starting a new one with the same computer happens. Even restarting Resolve it can still come back. It's very odd because its not consistent to any PCs it seems to be random.
2 years ago Place Resolve Discussions
193Views
1like
1Comment
Strange purple glitching when in remote sessions
Is anyone else having strange purple glitching on remote session screens? It's not consistently an issue but it seems to happen randomly for our agents and it's happening across different PCs and different graphic drivers so im not sure thats its graphic related. The issue is not visible on users end only on agent side in the remote session.
2 years ago Place Resolve Discussions
469Views
0likes
13Comments
Disable End User keyboard/mouse during remote session
I know one of my teams biggest issues is end users that will not stop moving their mouse or typing during remote sessions and it renders us unable to do anything but sit there and beg them in chat to let us take control back. Can there please be a button added to disable their mouse/keyboard or that when we move the mouse through the program we have priority over them.
3 years ago Place Resolve Community Ideas
Remote Support
1.1KViews
5likes
3Comments
Re: 🎁 End of year giveaway
The Automation has been a big help this year along with the continuing updates to this application!
3 years ago Place Resolve Discussions
1.9KViews
3likes
0Comments
Re: Device List not displaying
AWS is down is this in any way related? We are unable to troubleshoot on top of this... GlennD
3 years ago Place Resolve Discussions
1.5KViews
0likes
2Comments
In Session Notifications
Converted over from LogMeIn Rescue to GoTo Resolve recently and was wondering if there was any future plans to have notification sounds and blinking icons on the task bar to let you know when users have replied in sessions. It seems crucial when multitasking on tickets.
4 years ago Place Resolve Community Ideas
Remote Support
794Views
1like
1Comment
Sessions flickering when just viewing
My team and I have been experiencing issues where when accessing any PC in the company, unattended or attended, the session seems to flicker a LOT. It seems to only happen when you aren't actively clicking in the session when the session turns black and white then it flickers. Is there a way to stop this? It happens on EVERY PC so it can't just be a graphic driver issue.
Solved
4 years ago Place Resolve Discussions
Problem
3.6KViews
1like
7Comments