ContributionsMost RecentMost LikesSolutionsRe: GoToAssist unattended Mac showing offline GlennDthank you, that worked! Re: GoToAssist unattended Mac showing offline GlennDi'm still unable to see the device in the admin console. Re: GoToAssist unattended Mac showing offline Hi GlennD, i was remotely connect through a support session. i installed the agent and can see the icon on the top but when i hover over it it says "status: Offline". Re: GoToAssist unattended Mac showing offline i am having the same issue. restarted multiple times and tried reinstalling. no luck getting the device to show up. it's the first mac i try to install. Re: GoToAssist unattended Mac showing offline i am having the same issue. restarted multiple times and tried reinstalling. no luck getting the device to show up. it's the first mac i try to install. Re: Not able to power on offline devices Hi GlennD , Thank you! Will try to address each point separately here: - Not sure what service you're referring to? - All computer are connected to network via ethernet connection so they should be connected to the network as soon as they are turned on. - Computers are not all connected to the same network. They are in different offices Thanks for taking the time to replay! Not able to power on offline devices Hello, I haven't been able to power on devices if they are offline. Also if try to reboot devices, they don't come back online unless I have the user login. OS used is Windows 10/11 for both agent & user. Screenshot below. No power-on option. Re: Clipboard Sync no longer works - Desktop Console Hello! We've been dealing with the same issue. Using GoTo Resolve desktop console. OS: Windows 10 & 11 for both the agent & endpoint. Thanks for you help!