timboslice
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Custom dispositions
First of all, thank you for enabling dispositions outside of salesforce. Definitely a positive thing. We would like you to consider custom dispositions as we are in healthcare and most of the dispositions or wraps pertain to sales and are not really applicable in our case. We are appointing patients for different services like Orthodontics, General Dentistry, and Oral surgery. While we do collect payments in the case of our revenue cycle team, largely we would like the ability to do a custom disposition or wrap code that again pertains to what the individual department is charged with. Thank you for any consideration of this request!Ability to use a DTMF character other than * to escape a queue or IVR
This would be immensely helpful for businesses or enterprises that are moving over to the GoTo Connect platform and are migrating pre-existing audio recordings from their old PBX or contact center installation. We have a lot of recordings that refer to a different escape character, especially with regard to languages other than English.Please add an SMS tool step in the dial plan tool!
Having the ability to send a text\SMS as a tool step within the dial plan configuration tool would be amazing. Ideally, you would be able to send the SMS with a specific OB ID with this logic. This would be especially helpful with regard to after-hours notifications of staff and groups within an enterprise.1.7KViews0likes1CommentSchedules
Allow supervisor access to schedules without having them be a system admin. Whether they access the feature through the supervisory interface or a scrubbed version of the administrative portal that allows for access to their queues or dial plans schedule. Being able to invoke an override from a queue phone using a star code would be nice as well!629Views0likes0Comments