Allow User Groups to be assign permission to device groups
Hi All, I have a suggestion that I think would help streamline the provisioning and user management processing in GoToAssist/GoToResolve, allowing user group to be assigned permissions to a device group. The primary efficiency here would be that you can assign a single user group to multiple device group and thus lower the amount of user configuration needed to a single assignment. For more advanced enterprises this change will also allow automatic provisioning, which can already add users to a user group on creation, to provision access to device groups with zero administrative interaction. In organizations that have role based access control implemented this could result in a true zero touch identity architecture for GoToResolve. Suggestion Example: User Group 1 has access to Device Groups A, B, and C User Group 2 has access to Device Groups A, B
Lock host upon disconnect
I find it odd that RESOLVE does not have an issue to lock the host upon disconnect like other LogMeIn products have (Central has this). This is a BIG security issue because if I am using RESOLVE to work on an unattended host and my connection drops, that leaves the host computer wide open (especially if I am working on it with an Admin user). This is PARAMOUNT. My work around is I created a remote execution Powershell command to lock the computer. Then I have to run it once I disconnect. CUMBERSOME! RESOLVE has so many features that I find this a big overlook.
Reporting for Alerts
It would be nice to have a report for alerts that you could run to see which pc's are on the alert. I have a report setup to show pc's with 5gb or less hd space. I have to thumb through all of the alerts to find which pc's are on it. It continually throws alerts until you acknowledge them and then you don't get alerts anymore.
Monitoring submission of test for each participant during the test
Kindly suggest to add a monitoring for the trainer to see live who of the participants has submitted a test (or poll) as function added to the existing % submitted test (or % poll submitted) . This could be an additional column for the active participant list that flags when submission is performed, and the column being cleared after the test/poll is completed, or alternatively as a different symbol at the attendance warning column, which reset after closing of the test/poll. Many time experienced that when a few are struggling, not attending /not responding (and left the connection on), or just being lazy, you are occasionally enforced to close the test/poll before reaching 100 % to continue, meaning you are as trainer challenged with addressing this actively/pro-active, and left to retrospectively actions after end of session / population of statistics reports.
Dynamic groups and areas to use them
We would like to see Dynamic groups, that can be set up using a keyword, device category, Device manufacturer etc. These groups could then be selected for Remote Execution jobs or Policies. This would save time and guarantee that a new device is automatically added to the jobs in this area. For example, when setting up a Remote Execution or Policies, instead of selecting a device, you can select a Dynamic group. The system then will apply the jobs against these groups and any devices within them.
