The ability to disable chat logs for organizers
Hello LogMeIn team, Letícia's client, We asked for the following improvement in GotoMeeting. She would like them to include a function to disable chat logs in general. We saw that it is possible to manually disable computer to computer as shown in the image below: However, this action becomes unfeasible for them to be executing on the organizers' machine and also for the participants, do you understand? Disabling chat is also not a viable option for them as they need this feature, they just do not want the content chatted during the meeting to be saved on the machine of customers and organizers2.3KViews0likes5CommentsMonitoring submission of test for each participant during the test
Kindly suggest to add a monitoring for the trainer to see live who of the participants has submitted a test (or poll) as function added to the existing % submitted test (or % poll submitted) . This could be an additional column for the active participant list that flags when submission is performed, and the column being cleared after the test/poll is completed, or alternatively as a different symbol at the attendance warning column, which reset after closing of the test/poll. Many time experienced that when a few are struggling, not attending /not responding (and left the connection on), or just being lazy, you are occasionally enforced to close the test/poll before reaching 100 % to continue, meaning you are as trainer challenged with addressing this actively/pro-active, and left to retrospectively actions after end of session / population of statistics reports.1.2KViews2likes1CommentNew Contact Center Contact List - Call Forwarding limitations
I just started using the new contact center and was exploring its softphone features and was hoping that I could upgrade my operator from using a physical phone with a sidecar filled with speed dial buttons to answering and forwarding calls from the new Call Center softphone. While it looked promising, I ran into an issue with the contact list used for forwarding calls. Our salespeople all have their own personal dial plans and personal queues to allow customers to wait for their salesperson to become available if the salesperson is on the phone. When calls come in, our operator first identifies if the salesperson is in the office, out to lunch, or logged in/out of their queue indicating their availability. The operator then forwards the incoming call either directly to the person's voicemail using a speed dial 0extension# or to the salesperson's dial plan extension (not their line extension). The contact list (used for forwarding) in the new contact center appears to populate from users, lines and maybe phone DID's within the Jive system where the line is not omitted from the directory. Dial plan extensions are not populated and are not available in the new call center's contact list when trying to forward calls. When I tried to manually enter two additional contacts named Joe (voicemail) > 0ext# and Joe (Queue) > dial plan extension#, neither of these manually created contacts were available when forwarding calls within the new call center softphone system. This means that we cannot transition our operator off of her 1970's style physical phone to a more modern softphone environment using Jive/Goto products. I believe that Jive's competitors have this capability and have a more robust operator softphone experience. The operator primarily forwards calls and they need to do so quickly and shouldn't be required to memorize or reference various extension numbers. It should all be built into the system. If Jive/Goto does not improve their operator softphone experience they will likely lose the business of larger customers who rely on and use operators extensively. Until these issues are addressed we will continue to use our legacy physical phone sidecar speed dial solution because the softphone environment is still limited for operator use and forwarding purposes. I read another suggestion recently that read that the speed dial soft buttons no longer supported dial plan extensions. I haven't run into this issue yet, but if it's true and if the "new" systems being rolled out exclude this capability this will negatively impact our operator's ability to forward calls to dial plan extensions which is NOT good. Please address these issues as part of your process of improving the operator softphone experience.Solved949Views0likes1CommentAdd computer to ticket
Have the option to start a ticket from the managed pc's and/or add pc to the ticket in progress. This would make it easier to know which pc your working on and be able to sort in reports to see if pc's a trouble and need to be replaced because of the ticket volumn.915Views7likes2CommentsAdd the group name column to the windows update pages
I have 4 new car dealerships. We have the same departments at each store so I label the computers similarly. With out knowing which group they are in I cannot do the updates. This would help me tremendously. By having the group name I would know the persons day off and could do the windows updates. Once the schedule windows update option is operational that would help also. Thanks854Views0likes2CommentsAllow User Groups to be assign permission to device groups
Hi All, I have a suggestion that I think would help streamline the provisioning and user management processing in GoToAssist/GoToResolve, allowing user group to be assigned permissions to a device group. The primary efficiency here would be that you can assign a single user group to multiple device group and thus lower the amount of user configuration needed to a single assignment. For more advanced enterprises this change will also allow automatic provisioning, which can already add users to a user group on creation, to provision access to device groups with zero administrative interaction. In organizations that have role based access control implemented this could result in a true zero touch identity architecture for GoToResolve. Suggestion Example: User Group 1 has access to Device Groups A, B, and C User Group 2 has access to Device Groups A, B685Views5likes1CommentReporting for Alerts
It would be nice to have a report for alerts that you could run to see which pc's are on the alert. I have a report setup to show pc's with 5gb or less hd space. I have to thumb through all of the alerts to find which pc's are on it. It continually throws alerts until you acknowledge them and then you don't get alerts anymore.455Views3likes0Comments