Android controls to bypass swipe
Keyboard controls to work with Android tablets when swipe is difficult on remote sessions due to latency issues. Bare minimum is not having to swipe up on a computer to open a tablet. Escpecially on cellular if in a weak signal session, it is almost impossible to even get to the home screen.
Alerts - New Software - More granular filters
We would like the ability to use a filter to include/exclude keywords when creating new software alerts. For example, we do not want to have alerts for Microsoft product installation/updates. So we would like to exclude alerts for any product that contains the word "Microsoft"Help Desk wishlist
I love the platform so far and understand it is still in it's growing phase so I'd like to offer some ideas. After using other Help Desks for about the last 16 years, there's I have a few things that I have found helpful in the past that I would love to see implemented in GoTo Resolve. Ability to close a ticket when a comment is added. Something like a simple check box to prompt the ticket to be closed when the comment is added. Ability to add checklists to tickets in order to track work within a ticket. For example, when a new user needs to be created, a checklist of all the common items that need to be done for this task. Ability to merge tickets. If a ticket is opened by a user and another user is CC'd on the ticket, both parties should be able to comment back to the same ticket. Right now if a user requests permission change and CC their manager on the ticket email, when the manager replies back approving/denying the request it creates another ticket.
Connect to User Session vs Console Session
TL;DR Unattended access doesn't work if the user you want to monitor/interact with is connected to the unattended PC via RDP. LogMeIn Central has an option after connecting to a remote computer via the "Terminal" dropdown box shown below: Using this dropdown, you can choose either the "Console" terminal session or the "User" terminal session. This is especially useful if the user you are trying to connect with is already connected via RDP and you need to interact with their session to help them with something or install something under their user profile (our users do not have local admin rights).
Wiki Page
It would be nice to have a wiki page where we can write articles with pictures for customers to use for self -help. It would be even better if as a customer was typing their subject/issue/category if it would auto find the wiki articles that have similar tag's and a pop out would appear on the right with links to the articles.
Spell Check Integration
Our agents have been recommending the use of a spell check feature being integrated into GoToResolve Helpdesk. They are used to having this when sending emails, but when we swapped to the helpdesk function it is not available. If it would be possible to be added as a feature request, that could be very helpful.
Screen scaling - a 1280x1024 Customer screen is not showing correctly on a 1920x1080 screen
Screen scaling a great feature - leaves some mixed feelings. On the bright side - it works. But not exactly as I would expect. (The same applies to "GoToAssist".) a) My Customer Server screen resolution is set to 1280x1024. On my Agent PC resolution is set to 1920x1080 both monitors are widescreen 9:16. If I select a "100%" magnification - the Client 1280x1024 image do not fit my Agent PC using the 1920x1080 resolution? "Fit" - seem to scale image to 100% (by the pixel count). b) My Customer Server screen resolution is set to 1600x1200 (3:4). On my Agent PC resolution is set to 1920x1080 both monitors are widescreen 9:16. If I select a "100%" magnification - the resulting image that should(?) be 1600 pixels wide do not fit and wider 1920 pixels resolution screen on the Agent's PC? -- Yes, scaling works. But using its own logic. On the Bright side - scaling helps when we need dial into the third Computer from the Customer Computer. "
