GoTo Webinar 2025 Year in Review!
Let’s take a look at some of the highlights from 2025! Interactive Webinars Made Easy Now, from the Regular Layout in the GoTo app, presenters can instantly access tools (like drawing tools) to visually collaborate and annotate during sessions. Find out more about drawing tools here. A Brand-New Look for Your Webinar Registration Experience We introduced a smoother, more engaging registration page, including a refreshed design and improved Read more here and schedule your next webinar here. Spotlight on the Speaker For more engaging Webinars, we introduced the spotlight feature. Now you can highlight the key speaker front and center, keeping the team in focus. Read more about it here. In-Player Transcripts for Webinar Recordings Give your viewers a smarter, easier way to engage with your webinar recordings. With our new in-player transcripts, attendees can read and follow with spoken content- right inside the video, even in full-screen mode! Try the new GoTo Experience! If you haven't yet, we highly encourage you to take a look at the new experience. You can explore new features released last year, and more to come in 2026. Read more about it here. This is just a glimpse of 2025—and we’re only getting started! Stay tuned to this blog throughout 2026 for regular updates on new features and exciting releases. Remember, our community is your space to connect, share ideas, and offer feedback directly to our product team. We genuinely value your input and look forward to hearing from you!GoTo Meeting 2025 Year in Review!
Let's take a look at some of the new features we introduced in 2025! Turn Conversations into Action We introduced auto-recording and AI-generated meeting summaries. Just enable auto recording and every meeting will be automatically saved, along with a concise AI summary delivered straight to your inbox. Set up your next meeting now Break language barriers and support multilingual collaboration You asked for easier global collaboration - so we built AI-powered transcripts that accurately adapt to languages like Spanish, English, French and more. Communicate effortlessly, no matter where your team is. Read more about it here. Spotlight on the Speaker For more engaging presentations, we introduced the spotlight feature. Now you can highlight the key speaker front and center, keeping the team in focus. Read more about it here. Quick Polls Organizers and co-organizers can create, launch and modify polls without disrupting screen sharing, collect anonymous votes, and share results instantly! Quick Polls is an in-session, on-the-fly polling capability for GoTo Meeting that boosts engagement and enables fast alignment on topics that arise unexpectedly during a session. Read more about it here. This is just a glimpse of 2025—and we’re only getting started! Stay tuned to this blog throughout 2026 for regular updates on new features and exciting releases. Remember, our community is your space to connect, share ideas, and offer feedback directly to our product team. We genuinely value your input and look forward to hearing from you!What's New With GoTo Meeting - November
Hi Everyone, we are excited to announce these features now available in GoTo Meeting! Introducing GoTo Meeting Quick Polls A long-standing customer request, Quick Polls is an in-session, on-the-fly polling capability for GoTo Meeting that boosts engagement and enables fast alignment on topics that arise unexpectedly during a session. Organizers and co-organizers can create, launch and modify polls without disrupting screen sharing, collect anonymous votes, and share results instantly! Key Details: Instantly create and launch single or multiple choice polls during your meeting. Vote anonymously for added privacy. Update and edit existing polls before you send them out to your participants. Enjoy a non-intrusive polling panel on the right side of your screen—so your meeting content stays front and center. Both organizers and co-organizers have the power to create and launch polls. Participants can vote easily, and organizers can quickly share results with the group. Launching a Poll Click on Tools from the bottom bar, select Polls. This will launch Polls sidebar. There, you can Create Single/Multiple choice polls, Save, Edit, and Launch them on the go! Creating a Poll Click on the Single choice poll or multiple-choice poll option. A minimum of 2 options is required to create polls and a maximum of 5 poll options can be added. Launch and Edit Polls Poll can be launched and edited by clicking on the created Poll or from the 3-dot menu Once the Poll is launched, the results of the poll can be shared with the participants of the session Please Note: Mobile attendees will not be able to participate in the quick polls at this time. When using this feature, an alert message will be displayed to the organizer when an attendee joins via mobile, that they will not be able to participate in the poll. AI Chatbot for In-Session Support We’ve launched an AI-powered chatbot that provides real-time, in-session support. Hosts and attendees can now get instant answers to common questions and troubleshooting help without needing to leave the room or wait for staff! Key Details: Available in GoTo app version 0.707.0 or above The AI chatbot is available in-session for both hosts and participants via the more icon (3 dots) on top bar. Here you can ask questions, get links to relevant help articles, and troubleshoot common issues. This will reduce interruptions for hosts and speed up problem resolution for attendees. Please note: The chatbot does not handle complex, account-specific or billing questions yet - those are routed to traditional support channels. Also check out AI Summaries, now in Beta! We’re excited to introduce new AI Summary for GoTo Meeting with new UI and better prompt. This enhancement benefits GoTo Meeting organizers and attendees by significantly improving the quality, clarity, and usability of AI-generated meeting summaries in GoTo Meeting. The AI leverages the meeting transcript, and delivers structured, easy-to-consume summaries that provide users with immediate value after every session. For more information, including how to enable this feature, review this article. Questions, comments, feedback? We would love to hear what you think. Please let us know in the comments below.What's New With GoTo Webinar - October
Happy October! As the leaves change, we’re excited to bring you this month’s community blog update, highlighting fresh features and improvements we’ve introduced over the past few weeks. Drawing Tools Now Instantly Accessible from Regular Layout Until now, Drawing Tools were available only for presenters in the Flexible Layout on GoTo app. Now, if you’re sharing your screen using GoTo app in Regular Layout, you’ll see a new Drawing Tools button right on your bottom control bar. No more hunting for drawing features — they’re right on your main screen. You can jump into drawing and switch layouts smoothly — making collaboration quicker and simpler. ✨ How Does It Work? In GoTo app When you share you screen, you’ll see the new "Draw" button in bottom control bar in Regular Layout. Click it to access the drawing menu and instantly switch to Flexible Layout. In Flexible Layout Enjoy the full drawing palette and flexible screen arrangement. Stay in Flexible Layout or seamlessly merge back to Regular Layout when you’re finished drawing. Note: At present, drawing tools are not supported when using GoTo collaboration tools in a web browser. You will see the "Draw" button will be visible in bottom control bar but not clickable. You’ll see a tooltip message prompting you to switch to GoTo app for desktop to use drawing tools. Laser Pointer in Drawing Tools We’re excited to introduce the Laser Pointer feature in GoTo’s Drawing Tools! This was one of the most requested features from customers who loved it in the classic experience, and now it’s available in the new GoTo Meeting, Training and Webinar experience! ✨ How Does It Work? Simply open Tools while sharing your screen and select the Laser Pointer option. Use your mouse to point and guide attention during presentations — perfect for highlighting key details, leading live demos, or stepping through complex diagrams. 💡 Drawing Tools, now more discoverable than ever, can be accessed right from your bottom meeting control bar from your regular mode! The Laser pointer will also be visible in your GoTo Webinar Recordings. Only presenters can use the Laser Pointer at this time. Conditional certificates A popular community request, we’re thrilled to introduce a powerful new feature: organizers can now tailor certificate distribution based on how long attendees participate in webinars! This enhancement helps to: Boost certificate credibility Promote genuine engagement and learning Support compliance and audit requirements Important: This feature is currently available to 10% of GTW customers, full rollout for all customers will be in mid-November. Details Organizers can now set a minimum attendance duration in the “Customize Certificate” section. Only attendees who meet or exceed this duration will receive certificates via follow-up email. Enhanced Reporting A new column in the Attendee Report shows whether each attendee received a certificate, based on the minimum duration requirement. Example: If the minimum duration is set to 2 minutes, only attendees present for at least 2 minutes will receive a certificate (e.g., in below sample report, only the attendee with 4 minutes attendance qualifies). Note: This new column is only available for future reports and not past webinars. We’d love to hear your thoughts on these updates—please share your feedback and join the conversation in the comments. Your participation helps us continue growing and making the community better for everyone. Stay tuned for more updates and don’t hesitate to let us know what topics or features you’d like to see featured next.Put Your Speakers in the Spotlight 🌟
We’re excited to announce a major upgrade to the Presenter Overlay —Known as Spotlight — across all customers of GoToMeeting, GoToWebinar, and GoToTraining! Presenters can now spotlight any participant’s camera on top of their presentation, driving engagement and helping everyone focus on the key speaker. ✨ How Does It Work? Spotlight a Presenter Toggle the “Spotlight my camera” option in the camera context menu or “Spotlight me” on the presenter camera feed to add a presenter from Spotlight. Remove presenter camera from Spotlight using the same menu options. Presenters who stop sharing their screen or camera are automatically removed from Spotlight. Don't cover the presentation: Attendees can hover over the Spotlight presenter (your cursor will become a hand) to move the Spotlight to any chosen spot on the screen. Spotlight Another Speaker In the camera grid or people panel, select a participant’s name and choose “Spotlight as Speaker” from the context menu. After confirming your selection, their video feed will be prominently spotlighted for all attendees. Note: This option is only available if the participant is currently sharing their camera. Remove them from Spotlight using the same menu. For more information on the spotlight feature see: How do I share my camera How do I share my screen We would love to hear your feedback or questions in the comments below!Put Your Speakers in the Spotlight 🌟
We’re excited to announce a major upgrade to the Presenter Overlay —Known as Spotlight — across all customers of GoToMeeting, GoToWebinar, and GoToTraining! Presenters can now spotlight any participant’s camera on top of their presentation, driving engagement and helping everyone focus on the key speaker. ✨ How Does It Work? Spotlight a Presenter Toggle the “Spotlight my camera” option in the camera context menu or “Spotlight me” on the presenter camera feed to add a presenter from Spotlight. Remove presenter camera from Spotlight using the same menu options. Presenters who stop sharing their screen or camera are automatically removed from Spotlight. Don't cover the presentation: Attendees can hover over the Spotlight presenter (your cursor will become a hand) to move the Spotlight to any chosen spot on the screen. Spotlight Another Speaker In the camera grid or people panel, select a participant’s name and choose “Spotlight as Speaker” from the context menu. After confirming your selection, their video feed will be prominently spotlighted for all attendees. Note: This option is only available if the participant is currently sharing their camera. Remove them from Spotlight using the same menu. For more information on the spotlight feature see: How do I share my camera How do I share my screen Questions or comments? Let us know below.Put Your Speakers in the Spotlight 🌟
We’re excited to announce a major upgrade to the Presenter Overlay —Known as Spotlight — across all customers of GoToMeeting, GoToWebinar, and GoToTraining! Presenters can now spotlight any participant’s camera on top of their presentation, driving engagement and helping everyone focus on the key speaker. ✨ How Does It Work? Spotlight a Presenter Toggle the “Spotlight my camera” option in the camera context menu or “Spotlight me” on the presenter camera feed to add a presenter from Spotlight. Remove presenter camera from Spotlight using the same menu options. Presenters who stop sharing their screen or camera are automatically removed from Spotlight. Don't cover the presentation: Attendees can hover over the Spotlight presenter (your cursor will become a hand) to move the Spotlight to any chosen spot on the screen. Spotlight Another Speaker In the camera grid or people panel, select a participant’s name and choose “Spotlight as Speaker” from the context menu. After confirming your selection, their video feed will be prominently spotlighted for all attendees. Note: This option is only available if the participant is currently sharing their camera. Remove them from Spotlight using the same menu. Spotlight Controls for Presenters by Role Organizers: Can spotlight anyone Panelists: Can spotlight staff members only Attendees: Can only spotlight themselves Note: This is available in the new GoTo Webinar experience. We would love to hear your feedback or questions in the comments below!
New Feature Release: Calling Card as a Windows Service is now Live!
The Rescue Product Team is excited to announce that Rescue users can now install the Calling Card as a Windows service, allowing for a much easier and streamlined experience for non-admin users joining a Rescue session. This is a highly requested feature for our customers who are constantly striving to improve the connection experience for their users.What's new with GoTo Webinar - September 2025
Hello GoTo Webinar Community! In addition to the new registration page making its debut in September, we have another update to highlight. In-Player Transcripts for GoTo Webinar Recordings To enhance your experience when watching recordings of GoTo Webinar sessions, we’re excited to introduce transcripts directly within the video player. Previously, transcripts were only available outside the video, making them inaccessible during full-screen playback. With this update, you can now follow along with the spoken content as you watch—making it easier to engage with your videos. This improvement also advances our commitment to accessibility, helping us make GTW sessions available to a wider audience. Details Below are the main changes that are being introduced: Registrant View: Transcripts are now embedded in recorded videos viewed by session registrants. Organizer View: Transcripts are also available when organizers play GTW recordings from their dashboard. Enhanced Transcript Format for managing large content: Transcripts are divided into manageable segments for better readability. Each segment is no longer than 300 characters. Each segment covers up to 10 seconds of audio. Segments are split at natural language boundaries for a smooth reading experience. Note: This release is available for all GoTo Webinar users. Currently, it supports Tablet and Desktop devices. Mobile device support is planned for a follow-up release in early Q4. Please share your questions, comments and feedback below.What's new with GoTo Connect - September 2025
Hello GoTo Connect Community! I'm happy to share the latest GoTo Connect releases, featuring powerful new enhancements designed to streamline your communications and elevate your team’s productivity. Sentiment + Topic for All Calls Allows you to use AI-powered sentiment and topic analysis on every recorded call, enabling teams to proactively identify trends, coach staff, and improve overall customer experience without manually reviewing transcripts or recordings. This is available for Advanced Reporting add-on customers (CX, Auto CX, and Contact Center Complete have Advanced Reporting add-on as part of the bundle). Improved Inbox AI features Allows you to access enhanced AI-powered conversation summaries and sentiment analytics across more plans and digital channels, with increased accuracy, transparency, and control. This includes upgrading our AI features across the Shared Inbox and SMS campaigns and making them available to more customers (now for CE Pro and CX). GoTo Mobile: Shared Inbox – Mark Conversation as Read/Unread Allows customers using GoTo Mobile to easily mark conversations in their shared inbox as read or unread. This highly-requested feature boosts team collaboration and makes it simple to track which messages need attention on the go. Contact Center, CX, and Customer Engagement: SMS Campaigns Now Available in the Inbox SMS campaigns are now available right in the inbox for our Customer Engagement, CX, and—newly added—Contact Center customers! Moving campaigns to the inbox will eventually replace the old Engage experience, making it easier to discover and launch campaigns. Attendant Console – Company Contact Groups Company Contact Groups, is now available to all Attendant Console users! This much-anticipated feature, our most requested since the attendant console’s initial release, empowers users to create customizable contact groups. With Company Contact Groups, you can easily organize contacts by department, location, call queue, or any category that best suits your workflow. The improved filtering capabilities allow for more precise presence monitoring, faster call routing, and improved management of frequently contacted teams. Chat Assistant “Close Conversation” Node The chat assistant just got a lot more versatile! We’ve made it possible for chat assistants to completely resolve conversations without transferring to a human agent. Inbox managers and CC admins can now configure a new ending node that automatically closes out a conversation with a clear, branded message. This means you get immediate closure and it will be routed properly the next time they message in. Conversations closed by the chat assistant now show in the Resolved Conversations board. Set a phone number to recover your password One more important feature! Now, you can add a single recovery phone number to your account, making it easier to reset or recover your login password if needed. For more information, including set-up, see this article. We would love to hear your thoughts and questions. Please let us know in the comments.
