What's New With GoTo Webinar - October
Happy October! As the leaves change, we’re excited to bring you this month’s community blog update, highlighting fresh features and improvements we’ve introduced over the past few weeks. Drawing Tools Now Instantly Accessible from Regular Layout Until now, Drawing Tools were available only for presenters in the Flexible Layout on GoTo app. Now, if you’re sharing your screen using GoTo app in Regular Layout, you’ll see a new Drawing Tools button right on your bottom control bar. No more hunting for drawing features — they’re right on your main screen. You can jump into drawing and switch layouts smoothly — making collaboration quicker and simpler. ✨ How Does It Work? In GoTo app When you share you screen, you’ll see the new "Draw" button in bottom control bar in Regular Layout. Click it to access the drawing menu and instantly switch to Flexible Layout. In Flexible Layout Enjoy the full drawing palette and flexible screen arrangement. Stay in Flexible Layout or seamlessly merge back to Regular Layout when you’re finished drawing. Note: At present, drawing tools are not supported when using GoTo collaboration tools in a web browser. You will see the "Draw" button will be visible in bottom control bar but not clickable. You’ll see a tooltip message prompting you to switch to GoTo app for desktop to use drawing tools. Laser Pointer in Drawing Tools We’re excited to introduce the Laser Pointer feature in GoTo’s Drawing Tools! This was one of the most requested features from customers who loved it in the classic experience, and now it’s available in the new GoTo Meeting, Training and Webinar experience! ✨ How Does It Work? Simply open Tools while sharing your screen and select the Laser Pointer option. Use your mouse to point and guide attention during presentations — perfect for highlighting key details, leading live demos, or stepping through complex diagrams. 💡 Drawing Tools, now more discoverable than ever, can be accessed right from your bottom meeting control bar from your regular mode! The Laser pointer will also be visible in your GoTo Webinar Recordings. Only presenters can use the Laser Pointer at this time. Conditional certificates A popular community request, we’re thrilled to introduce a powerful new feature: organizers can now tailor certificate distribution based on how long attendees participate in webinars! This enhancement helps to: Boost certificate credibility Promote genuine engagement and learning Support compliance and audit requirements Important: This feature is currently available to 10% of GTW customers, full rollout for all customers will be in mid-November. Details Organizers can now set a minimum attendance duration in the “Customize Certificate” section. Only attendees who meet or exceed this duration will receive certificates via follow-up email. Enhanced Reporting A new column in the Attendee Report shows whether each attendee received a certificate, based on the minimum duration requirement. Example: If the minimum duration is set to 2 minutes, only attendees present for at least 2 minutes will receive a certificate (e.g., in below sample report, only the attendee with 4 minutes attendance qualifies). Note: This new column is only available for future reports and not past webinars. We’d love to hear your thoughts on these updates—please share your feedback and join the conversation in the comments. Your participation helps us continue growing and making the community better for everyone. Stay tuned for more updates and don’t hesitate to let us know what topics or features you’d like to see featured next.Put Your Speakers in the Spotlight 🌟
We’re excited to announce a major upgrade to the Presenter Overlay —Known as Spotlight — across all customers of GoToMeeting, GoToWebinar, and GoToTraining! Presenters can now spotlight any participant’s camera on top of their presentation, driving engagement and helping everyone focus on the key speaker. ✨ How Does It Work? Spotlight a Presenter Toggle the “Spotlight my camera” option in the camera context menu or “Spotlight me” on the presenter camera feed to add a presenter from Spotlight. Remove presenter camera from Spotlight using the same menu options. Presenters who stop sharing their screen or camera are automatically removed from Spotlight. Don't cover the presentation: Attendees can hover over the Spotlight presenter (your cursor will become a hand) to move the Spotlight to any chosen spot on the screen. Spotlight Another Speaker In the camera grid or people panel, select a participant’s name and choose “Spotlight as Speaker” from the context menu. After confirming your selection, their video feed will be prominently spotlighted for all attendees. Note: This option is only available if the participant is currently sharing their camera. Remove them from Spotlight using the same menu. For more information on the spotlight feature see: How do I share my camera How do I share my screen We would love to hear your feedback or questions in the comments below!Put Your Speakers in the Spotlight 🌟
We’re excited to announce a major upgrade to the Presenter Overlay —Known as Spotlight — across all customers of GoToMeeting, GoToWebinar, and GoToTraining! Presenters can now spotlight any participant’s camera on top of their presentation, driving engagement and helping everyone focus on the key speaker. ✨ How Does It Work? Spotlight a Presenter Toggle the “Spotlight my camera” option in the camera context menu or “Spotlight me” on the presenter camera feed to add a presenter from Spotlight. Remove presenter camera from Spotlight using the same menu options. Presenters who stop sharing their screen or camera are automatically removed from Spotlight. Don't cover the presentation: Attendees can hover over the Spotlight presenter (your cursor will become a hand) to move the Spotlight to any chosen spot on the screen. Spotlight Another Speaker In the camera grid or people panel, select a participant’s name and choose “Spotlight as Speaker” from the context menu. After confirming your selection, their video feed will be prominently spotlighted for all attendees. Note: This option is only available if the participant is currently sharing their camera. Remove them from Spotlight using the same menu. For more information on the spotlight feature see: How do I share my camera How do I share my screen Questions or comments? Let us know below.Put Your Speakers in the Spotlight 🌟
We’re excited to announce a major upgrade to the Presenter Overlay —Known as Spotlight — across all customers of GoToMeeting, GoToWebinar, and GoToTraining! Presenters can now spotlight any participant’s camera on top of their presentation, driving engagement and helping everyone focus on the key speaker. ✨ How Does It Work? Spotlight a Presenter Toggle the “Spotlight my camera” option in the camera context menu or “Spotlight me” on the presenter camera feed to add a presenter from Spotlight. Remove presenter camera from Spotlight using the same menu options. Presenters who stop sharing their screen or camera are automatically removed from Spotlight. Don't cover the presentation: Attendees can hover over the Spotlight presenter (your cursor will become a hand) to move the Spotlight to any chosen spot on the screen. Spotlight Another Speaker In the camera grid or people panel, select a participant’s name and choose “Spotlight as Speaker” from the context menu. After confirming your selection, their video feed will be prominently spotlighted for all attendees. Note: This option is only available if the participant is currently sharing their camera. Remove them from Spotlight using the same menu. Spotlight Controls for Presenters by Role Organizers: Can spotlight anyone Panelists: Can spotlight staff members only Attendees: Can only spotlight themselves Note: This is available in the new GoTo Webinar experience. We would love to hear your feedback or questions in the comments below!
New Feature Release: Calling Card as a Windows Service is now Live!
The Rescue Product Team is excited to announce that Rescue users can now install the Calling Card as a Windows service, allowing for a much easier and streamlined experience for non-admin users joining a Rescue session. This is a highly requested feature for our customers who are constantly striving to improve the connection experience for their users.What's new with GoTo Webinar - September 2025
Hello GoTo Webinar Community! In addition to the new registration page making its debut in September, we have another update to highlight. In-Player Transcripts for GoTo Webinar Recordings To enhance your experience when watching recordings of GoTo Webinar sessions, we’re excited to introduce transcripts directly within the video player. Previously, transcripts were only available outside the video, making them inaccessible during full-screen playback. With this update, you can now follow along with the spoken content as you watch—making it easier to engage with your videos. This improvement also advances our commitment to accessibility, helping us make GTW sessions available to a wider audience. Details Below are the main changes that are being introduced: Registrant View: Transcripts are now embedded in recorded videos viewed by session registrants. Organizer View: Transcripts are also available when organizers play GTW recordings from their dashboard. Enhanced Transcript Format for managing large content: Transcripts are divided into manageable segments for better readability. Each segment is no longer than 300 characters. Each segment covers up to 10 seconds of audio. Segments are split at natural language boundaries for a smooth reading experience. Note: This release is available for all GoTo Webinar users. Currently, it supports Tablet and Desktop devices. Mobile device support is planned for a follow-up release in early Q4. Please share your questions, comments and feedback below.What's new with GoTo Connect - September 2025
Hello GoTo Connect Community! I'm happy to share the latest GoTo Connect releases, featuring powerful new enhancements designed to streamline your communications and elevate your team’s productivity. Sentiment + Topic for All Calls Allows you to use AI-powered sentiment and topic analysis on every recorded call, enabling teams to proactively identify trends, coach staff, and improve overall customer experience without manually reviewing transcripts or recordings. This is available for Advanced Reporting add-on customers (CX, Auto CX, and Contact Center Complete have Advanced Reporting add-on as part of the bundle). Improved Inbox AI features Allows you to access enhanced AI-powered conversation summaries and sentiment analytics across more plans and digital channels, with increased accuracy, transparency, and control. This includes upgrading our AI features across the Shared Inbox and SMS campaigns and making them available to more customers (now for CE Pro and CX). GoTo Mobile: Shared Inbox – Mark Conversation as Read/Unread Allows customers using GoTo Mobile to easily mark conversations in their shared inbox as read or unread. This highly-requested feature boosts team collaboration and makes it simple to track which messages need attention on the go. Contact Center, CX, and Customer Engagement: SMS Campaigns Now Available in the Inbox SMS campaigns are now available right in the inbox for our Customer Engagement, CX, and—newly added—Contact Center customers! Moving campaigns to the inbox will eventually replace the old Engage experience, making it easier to discover and launch campaigns. Attendant Console – Company Contact Groups Company Contact Groups, is now available to all Attendant Console users! This much-anticipated feature, our most requested since the attendant console’s initial release, empowers users to create customizable contact groups. With Company Contact Groups, you can easily organize contacts by department, location, call queue, or any category that best suits your workflow. The improved filtering capabilities allow for more precise presence monitoring, faster call routing, and improved management of frequently contacted teams. Chat Assistant “Close Conversation” Node The chat assistant just got a lot more versatile! We’ve made it possible for chat assistants to completely resolve conversations without transferring to a human agent. Inbox managers and CC admins can now configure a new ending node that automatically closes out a conversation with a clear, branded message. This means you get immediate closure and it will be routed properly the next time they message in. Conversations closed by the chat assistant now show in the Resolved Conversations board. Set a phone number to recover your password One more important feature! Now, you can add a single recovery phone number to your account, making it easier to reset or recover your login password if needed. For more information, including set-up, see this article. We would love to hear your thoughts and questions. Please let us know in the comments.Introducing GoTo Webinar new Registration Page
This month we are rolling out a new registration page design for GoTo Webinar with the aim at increasing conversations from page visits to confirmed registrations! The new design features an improved user interface, now prominently highlighting speakers to make your webinars more appealing and engaging, helping organizers attract more participants to their events. Registration Page Updates: Fresh New Look: Sleeker, more modern UI for a better experience. Improved Layout: Updated placement of logo and feature images for a cleaner, aligned design. Speaker Highlights: Option to display event speakers—easily add them via your dashboard. Speaker Details: Add speaker bios and social links to showcase your lineup. Important Notes: This is a gradual rollout throughout September This update will be rolled out gradually, starting with a small group of customers next week (about 1%), and reaching all customers by the end of September. Automatic Update for Your Webinars Once the new feature is enabled for your account, all webinar registration pages for your users will be automatically updated to the new design—no action required on your end. New Options for Featuring Speakers If you add speakers in your webinar settings, you’ll now have the option to display them directly on the registration page, making it easier to showcase your presenters to potential attendees. More to Come: In October, we will be adding additional new fields, like description and social links for presenters to the webinar dashboard with option to show them on the registration pages. Also, we working to bring speaker info to the GoTO Webinar Mobile App Registration page. We will closely monitor usage and feedback over the next few months. Please let us know what you think in the comments below.Device-Based Restricted Access is Here
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer Use Case: For customers who want to protect any device from unauthorized Rescue sessions in any scenario, regardless of how they connect to the internet. BYOD? Remote worker? In office worker? On the VPN? Off the VPN? On a hotspot? In the field? On the coffee shop wifi? DRAP has you covered. Customer Benefit: Once the DRAP component is installed via .msi, only sessions from the Rescue account that installed the DRAP component are authorized to connect. Any other Rescue account attempting to start any type of session with Rescue will be rejected. The feature protects against scammers and social engineering tactics where malicious/unauthorized agents attempt to trick users into granting access by "using the support tool they're familiar with" Competitors like TeamViewer and Beyond Trust offer ways to protect devices that often require hardware appliances, complex network/software configurations, and lack flexibility to protect devices in various scenarios (e.g. off VPN or not fully configured) With DRAP, its as simple as installing the MSI. For more information about this exciting feature and the Rescue paid Security add-on, please reach out to your Account Manager, Customer Success Manager, or comment on the thread! What's Next? Support for Mac protection Protect against older applet versions (edge use case) Release a technician restriction that ensures technicians can only provide support to devices with DRAP installed. Documentation can be found hereSpotlight on AI Quality Management and introducing Scoring Improvements
Many organizations are exploring how AI can be used to evaluate 100% of queue calls for quality assurance. However, questions often arise regarding oversight—both of the AI’s decisions and supervisors’ roles in the process. With recent usability enhancements in our AI Quality Management features, supervisors can now review, adjust, and validate AI-generated call evaluations. This creates multiple layers of oversight, helping to ensure fairness and transparency in the quality management process. These tools make it easier to identify opportunities for coaching, maintain high standards in customer interactions, and support trust in the evaluation process among teams. Additionally, these enhancements are designed to support compliance requirements and provide comprehensive reporting, allowing HR departments better visibility and confidence in the use of AI for performance management. Key Details on Scoring Improvements: In the past, results from unwanted evaluations were included in overall dashboard metrics, and there was no visibility into which evaluations received a human review. With new discard/approve options and filtration users enjoy cleaner views into results. Actions for fast acceptance of scores Convenience filter for yes/no question scores Streamlined feedback UI for cleaner workflow Visibility into the user who last changed a score, on hover In-app information for clarity on how feedback is used by the system Ability to formally approve or reject evaluations New approval and discard workflows Confirmation and visibility into who approved/discarded Ability to undo/update statuses New filtration to analyze evaluations by status More details on AI Quality Management can be found here. If you’d like to learn more or enable these tools, you can visit the GoTo Connect self-service portal and add AI Quality Management to your existing GoTo Contact Center Complete product. Questions or comments? Please let us know in the comments section.
