Your session may have timed out or the host may have gone offline
The error occurs after opening the dashboard of the remote host using the logmein client software, then trying a remote connection from the dashboard. The remote host says it is in session however when trying to remote I receive the error "Your session may have timed out or the host may have gone offline. Please try again." and offers Reconnect or Close options. The reconnect button causes the same error. It appears to be a problem when first accessing the dashboard. After speaking with phone support they recommend restarting the remote machine, which can't be done until the client is back on site, defeating the purpose of having remote access. I have had this same issue with multiple remote hosts, running different operating systems. Any other solutions? Besides switching remote software providers.Solved16KViews1like26Comments
Installing Unattended Access Remotely
I have a few computers that seem to lose their unattended access altogether. Then, of course, I have to set it back up again. Most of the time I have someone there to help. But this is intrusive and I'd like to be able to get it done on my own. These computers are on a network and I have a workstation on the network and can use Windows Remote Desktop or UltraVNC to connect to the target computers. Yet, GTA is my preferred tool and is more convenient. So, now and then I use Remote Desktop to start the Unattended Access install for GTA and sometimes it sorta works. But most of the time the "Set up Unattended Access" is grayed out at my GTA console and I can't get the whole job done. How do you do it?Solved
Windows OS Version and Build Number in LogMeIn Central
Is there a way of displaying the detailed Windows OS version AND build information in LogMeIn Central? As there have been, multiple versions of Windows 10 released it would allow us to identify which need attention to install the latest version on an ongoing basis.11KViews1like51Comments
GoToWebinar API Support
Hi, It seems that the Access Token that's returned by the GoToWebinar API has increased from 28 chars to 909 chars sometime around 1AM PDT. It caused our systems to error out as it overflowed the database colum. I have expanded the column in our database and it's now working again but why the sudden change? Do you really need an Access Token to be that long, especially one that expires within an hour? Ironically enough the Refresh Token that's valid for a month is still 32 chars. Thanks.Solved8.9KViews0likes29Comments
Customers automatically disconnected before session starts
I have two unattended computers that refuse to connect. The start to link then for some reason they are disconnected. The software configuration on both systems has not changed. Has anyone ran into this issue and is so how do you fix it?6.5KViews0likes11Comments
Windows OS Version and Build Number in LogMeIn Central
Is there a way of displaying the detailed Windows OS version AND build information in LogMeIn Central? As there have been, multiple versions of Windows 10 released it would allow us to identify which need attention to install the latest version on an ongoing basis.