RENOUVELLEMENT AUTOMATIQUE
il n'est pas normal que l'on ne puisse pas gerer son reabonnement par le compte lui meme, directement par internet il n'est pas normal que l'on ne recoive pas d'avis avant renouvellement il n'est pas normal que l'on recoive pas d'avis de l'augmentation du prix merci de rembourser l'abonnement votre procedé est abusif
GoToResolve performance
I had a performance issue today, connecting to a customer machine with an attended session. The connexion quality was poor and only had a frozen screen. I tried twice. Then I tried to connect with GoTo Assist 4 and everything went fine and responsive. Do GoTo Resolve need a lot more ressources than GoTo Assist ? Is there a mean to improve that ?
unable to access a local camera / microphone when working remotely
annoys me constantly: I am working remotely (from ...home) on my desktop at the office, when i get a ZOOM... call. I, at a minimum, need access to my microphone and ideally to my camera (to hear / see me at home (where i am...); HOWEVER, if I respond to the request for the call trough remote access, the microphone and camera connecting are those at the remote location (not those that can actually hear / see me. I can print through remote access to my local printer. Isn't there a way to also microphone/cam locally through remote... ?
Multiple complaints from end users since recent automatic update to LMI Client
It seems that the 1.3.5282 update has introduced a few issues in my environment that I am having trouble tracking down. Wonder if others are seeing these things. These issues are on home equipment that I do not manage but support on a best effort basis, so I'm limited in what I can/am willing to do. Home equipment (clients) is a mix of OSes. All hosts are Win 10. The more severe of the two issues is that the client application simply will not launch. You launch the application, you see the process for a moment in Task Manager, but then it closes immediately with no feedback. This has occurred on Windows 10 computers and a Windows 7 computer. I uninstalled the application, deleted all LMI folders from programdata and appdata, and installed an older version I fortunately had saved and instructed the users to not install updates when prompted. The other issue is that the remote computer looks blurry. We've gone through all the resolution options on the host and client side, as well as changing color depth and zoom settings to no avail. This has happened on Windows 10 and Mac clients.
Virtual Event using GTW tips and tricks
Not sure if there is such a thread, please ad me to it if so. I have started testing the Virtual Events set up and feature and there are some aspects I miss/don't fully understand, would be great to know if more are considering these aspects and if/when these features will be added. 1. How do I change the opt in text? I need to be able to ad who the organizer(s) are (i.e they would be sponsors of the event) and ad Privacy Policy urls. I understood there is no such way to change this - this must be able to ad as well as Privacy Policy urls etc 2. What happens when a panelist log on to the event? Where can I find more information about that? Is it like logging on to a webinar, i.e they end up in the "staff" section and that's it? 3. What happens if I have a 10 minutes break between two sessions - are the times just as in GTW - not really important other than to send out emails telling when a session start? 4. How can I create a multiple day event say between 9-11 several days in a row and now have all register several times? I found a YouTube video about this so there should be no problem scheduling a three day event, adding when each sessions/day will take place. 5. Is it the same as for hosting a webinar that you make panelists presenters and give keyboard and mouse? - What - apart from the time scheduling and general registration look - is NEW in Virtual Events? Asking since I know GTW very well
