Forum Discussion

brunolopes2's avatar
brunolopes2
New Member
6 years ago

Customer service survey

Hello,

 

Today I opened a case and I would like to know if there's a customer survey after the resolution of the case. Yeah... I didn't have a good experience with an agent today. 

 

If this is the wrong place to post this, my apologies, but I couldn't find any other channel to keep the company aware of what type of support is being provided. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor

    Hello brunolopes2 ,

    I am sorry if your recent support experience was poor.

    If you have a case that remains unresolvd, you may post that number here so that we can look into it further.

     

    Also, describing your issue in detail may yield some insights through the Community here.

    • brunolopes2's avatar
      brunolopes2
      New Member

      Thanks for replying AshC,

       

      Actually the case was resolved on my end. The case number is 16328093.

       

      The issue is how the case was handled. Points to improvement: I would say soft skills in general. My problem could be resolved in the first call, but he insisted to send us to the support website instead of understand what we were reporting. 

       

       

      • AshC's avatar
        AshC
        Retired GoTo Contributor

        Thanks brunolopes2 , I will share the feedback with our support teams.