LogMeIn AntiVirus Not Being Detected

Can you provide the O2M instructions support gave you? I still haven't heard back from support yet.

You are lucky guys you have O2M... what happened if I have 700 laptops and not O2M...

Doing one by one manually.... No way.... 

Manually restarted the service on one PC via remote control -> computer management -> reboot options -> restart logmein and it fixed. 

Tried a O2M per support's instructions and it failed with blank log (that's helpful)

Now need a O2M solution.

UPDATE:

Just called in to get an update. I was told that we need to restart either the service that runs LMI AV or restart the computer and then repush the LMI AV installation to the computer. They suggested using one 2 many. 

They stated they became aware of the issue about 10 minutes before I had called. Not sure why it is happening yet.

They also stated that you may need to wait up to 24 hours to see the correct status on the AV console. 

I totally agree with you. 

This lack of communication is not possible and not professional. 

Since my clients think they don't have the antivirus solution they are paying for I'm assuming LogMeIn will be discounting our costs this month in relation to the outage right?

Also the fact that they have not admitted the issue on their status page is alarming. We deserve answers. We deserve updates several times a day. For the amount of money we pay for this service this is a massive fail on LMI support part.

 We really need a page with advisories/status updates on it.  Not just for this issue, but for all issues. Hopefully Central Support is 'listening' to feedback in the forum. 

No update yet, but I am about to call in. But now a good portion of the affected computers are saying that LMI AV is no longer installed and it is just using windows defenders.

I do not think so, I tried to look for any other way to know the status, their answer was : 

Call back tomorrow.... Grrrr

According to their staus page, everything is a-ok! https://status.logmeinaccess.com/