LogMeIn Antivirus will not install

Hello,

I have the same problem.

This is annoying for several reasons:

• The reboot just happens with no warning on the admin side.
• No way to prevent or stop the reboot - There should be an option on the admin side to say no forced reboots.
• The description for failure is useless. "Unable to extract", "Unable to download", "Unable to install"

One machine I managed to get working. I tried the following without success:

• Removing all group policy
• Logging into a different local user account

In the end, I...

• Logged onto the remote machine, set the install to run in the admin page.
• Copied the installation files from c:\windows\temp\LogMeInAV before they were auto deleted again.
• Waited for the reboot and then manually installed it using the copied files.
• Error came up about MalwareBytes being installed (Helpful thanks! Why not mention that on admin side?). That was the thing causing reboots - it was trying to remove it I think.
• Manually removed malware bytes (it wasn't really installed - it was a ghost in add/remove programs).
• Installed using the copied files manually - install complete!
• Admin side showing installed but no policy applied and still the red triangle?? Still won't install from admin.
• Manually uninstalled LMI AV, rebooted
• Used admin page to install AGAIN!
• Reboot, success!

What we really need is some way to just get a failure without the auto-reboot. I can't mass rollout this solution if I don't know when the machines will reboot. Not all users are online at the same time. I'd rather it just fail the install on these machines with no reboot and then I can come back to them later!

Some better failure message would also be useful. I'm sure there is some log on the host machine but having access to it from the console side would be much preferred.

I hope this process helps someone without having to flatten the whole machine. I think downloading the LMI AV install and manually installing could help you in this situation.

Now on to the other hundreds of machines... Wish me luck

If a Windows server: Bitlocker or other Encryption software – Compression is not turned on – Secure Boot is turned off (BIOS) – any products with “helpful AV components” like Acronis’s “Active Protection” that comes with True Image are turned off or might need to be temporarily removed – and if the server is a RO server which will not allow changes to survive a reboot.

Off top of my head would start with those.

Bitlocker or other Encryption software - no encryption
Compression - Off
No secure boot on this server
Not RO Server

What other suggestions are there since these items are negative?

Thanks!

Since on a server my thought is first to check if all protections have been removed.

If a Windows server: Bitlocker or other Encryption software – Compression is not turned on – Secure Boot is turned off (BIOS) – any products with “helpful AV components” like Acronis’s “Active Protection” that comes with True Image are turned off or might need to be temporarily removed – and if the server is a RO server which will not allow changes to survive a reboot.

Off top of my head would start with those.

Yes.  Server has been rebooted (this has been ongoing for a month).  

Looking for some sort of remedy.

Thanks!!

MaVeN Did you say you already performed a reboot of this server and the LMI AV error is the same?

I now have this on a server machine I am trying to push the AV to.  

The message on the red triangle is:

Unable to install LogMeIn Antivirus.  Visit help.logmein.com for assistance.  
Error message: LogMeIn AV install failed.

There are no other AV products on the system.

The installation process reboots the server and then fails.

What remedies are there for this issue? (besides nuke and pave as I am not doing that with a server).

Thanks.

Sorry Folks having to rebuild the entire computer is NOT a solution to the issue. Having to rebuild a computer is a last ditch effort by a knowledgable person to at least be able to move on. Your Dad calls you on the phone, says: I have an issue, would you consider your response of "Well Dad, looks like you will need to rebuild your computer.......again" to be a "solution"?

I had to reboot, pushed the LMI A/V multiple times till it finally installed, frustrating when you have 175+ machines.  I called tech support, they have no solution, since it is eventually installing and their a/v is fairly new they are working out the bugs.

AshC,

I never heard back from my ticket to support (#disappointed).  I had to deliver this machine to the customer today.  Due to its simple setup (very lucky), I nuked and paved the entire device and reinstalled everything to resolve the issue.  
The red triangle provided no insight.  Basically could not install, see the LogMeIn Support pages.

Thanks for the follow-up.  Hopefully, I will not see this one again.

All the best.  John