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mfs's avatar
mfs
New Contributor
4 years ago

Remote Printing

I have one specific user under our LogMeIn Central account that is unable to use the remote printing option.  This user has full admin rights but the remote printing option remains greyed out. Host preferences for the computers on the account have remote printing enable. All other accounts under our Central account work correctly. Any ideas?

7 Replies

  • mfs's avatar
    mfs
    New Contributor
    4 years ago

    Same issue after reinstalling

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    mfs  Any luck after re-installing the endpoint there? 

  • mfs's avatar
    mfs
    New Contributor
    4 years ago

    Printing locally is working fine. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    In that case, it indicates a problem at the Host end.  Is it printing locally OK? 

     

    I would check the printer spooler there to confirm it is sending the jobs correctly.  If it is, then a re-install of LogMeIn may be needed. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    mfs  Can you tell us which operating system the problem client is utilizing?  

     

    Is Remote Printing for this host also missing when you connect from different clients?