Forum Discussion

Griff313's avatar
Griff313
New Contributor
4 years ago

Remote session only works in safe mode

I have a host computer i'm trying to connect to. The ctrl+alt+del command frm the console doesn't work, and neither does the ctrl+alt+insert or f12 commands. If I reboot in safe mode I can successfully log in. Is there something i'm missing?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Griff313   I'm not aware of any limitations while in console mode that would block the Ctrl-Alt-Del commands.  Have you tried a full installation of the host software with administrative rights on that PC? 

     

    Can you say if this is a headless server somewhere, or another type of computer system? 

    • Griff313's avatar
      Griff313
      New Contributor
      4 years ago
      I did a full install again today, and still the same result. The only successful way i can log in is by rebooting in safe mode with networking. I should mention the customer device is running server 2019.
      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        Thanks Griff313 

        We are testing a fix that should help with this failure.  I hope to have a release update in the coming days.