Forum Discussion

Pawel8878's avatar
Pawel8878
New Contributor
10 months ago

Strange connectivity issue with LogMeInPro

Hi

I have a strange problem with connecting to a specific PC.

When I'm logged as the PC's user - I cannot LogMeIn into that PC from another PC.

But when I'm logged in as administrator - I can.

I checked firewall, proxy and event log - I cannot see any problem.

Where else I could check ? Did any of you ever had such problem ?

Thanks

  • KateG's avatar
    KateG
    GoTo Manager
    10 months ago

    Hi Pawel8878 

     

    Welcome to the GoTo Community. 

     

    I'm checking with the team to see if they know what may be happening, but could you provide a bit more details like: 

    • What version of Windows is the PC running? 
    • What actually happens when you try to connect from the computer? What do you see? 

    Thanks! 

    • Pawel8878's avatar
      Pawel8878
      New Contributor
      10 months ago

      Hi

      It's Win10.

      When the user is not logged in, it works fine - the user can connect with LogMeIn no problem. But if the user won't log off and just lock the PC, it becomes inaccessible. And only for that user. If I log in locally as administrator, that PC is accessible through LogMeIn.

      If the problem occurs - it behaves like the PC is offline.

      • KateG's avatar
        KateG
        GoTo Manager
        10 months ago

        Hi Pawel8878 

         

        Central allows remote login to admins only by default.  If a standard user is required to have remote access, it has to be configured in Security > Access control settings, has this been enabled?