Forum Discussion
GoToAssistv5 Unattended Agent failing to connect
I have Windows Servers/Workstations in local and remote office(s) with Unattended Agent deployed. In some cases, I am able to connect to the PCs, but not getting a response once the <CTRL> + <ALT> + <DEL> is clicked.
Un-installing/Re-installing does has not helped.
12 Replies
RBlanco wharfrat63 Could you please click my Community name to send a PM with the affected Unattended machines (nicknames etc.) ? I'm unclear why this is continuing to affect some computers in your care.
Hi Ash, how much longer do we need to wait? This is really affecting our business. Thank you.
- Having the same issue. It's a crapshoot connecting to devices with unattended access installed.
I've made similar observations about setting the screen turning off set to never and that does solve the problem but only if the actual desktop is already logged in.
It seems to me to be more of an authentication issue than the display staying on.
This will likely be fixed in the next release as they say but I have lost faith....
AUTHENTICATION Thanks for your patience. I believe the final phase of testing is being completed now. We may have a test version I can share soon.
I have a similar issue to the OP, but mine seems to be an issue with the screen. I am able to connect to a remote PC, but do not get a display from it if the PC's screen has gone to sleep. I am unable to send a <CTRL> + <ALT> + <DEL> in this state, and makes the remote connection useless. Un-installing/Re-installing does not fix the issue, and it seems to affect all of my Windows PCs. The only workaround is to set the screen to never sleep in Windows settings for each device I want to connect to. All of my remote PCs are the same version, v. 5.7.4.1606.
Also, it's been a couple of weeks since an update was supposedly going to come out. I don't want to be impatient, but we all seem to be in quite an inconvenient situation with these issues.
Hi AshC, please reply to this message once the update is available. Thank you.
Thanks for your patience. We are working on the final update for the next release now. It should be available within days.
still no update in 2022?
- Do you know when we can expect the fix?
