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SMPA's avatar
SMPA
New Member
4 years ago

GoToAssistv5 Unattended Agent failing to connect

I have Windows Servers/Workstations in local and remote office(s) with Unattended Agent deployed. In some cases, I am able to connect to the PCs, but not getting a response once the <CTRL> + <ALT> + <DEL> is clicked.

 

Un-installing/Re-installing does has not helped.

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  • RBlanco's avatar
    RBlanco
    Active Contributor
    4 years ago
    I am having the same issue. It will work when someone at the remote PC activates the login without actually entering the login credentials. It's like waking up the PC. Of course, this defeats the purpose of using unattended support.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    SMPA  [Update]   We're able to repro this in-house, and will be providing a patch coming soon.  I'll let you know as more info becomes available.