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john81's avatar
john81
New Member
8 years ago
Solved

Group policy is blocking the installer from running in app data ( due to security) Help!

We cant run go to assist since yesterday, no changes our side, could it be that the installer location has changed to users/appdata ?

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  • Derrick Pullen1's avatar
    Derrick Pullen1
    New Member
    8 years ago
    We have the same issue in our organization. Same goes with gotomeeting and gotowebinar. Please fix!
  • John A1's avatar
    John A1
    New Member
    8 years ago

    it not the unattended install have not tried that..  just sent them a link.  they click on the link and the app is blocked.  after looking at more posts other are having the same issue.

    my only work around is to use another a different application.

    please fix this 


  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    While I'm not aware of any change in Remote Support installation policy (we installed to the Appdata folder prior to the merger), we have adjusted some of the install paths and folders for the Unattended due to legal requirements.  The new path for the GoToOpener is '\Software\LogMeInInc\GoTo Opener'.

    Alternatively, you might try the MSI instead, if a selected user base does not have the correct permissions:  https://support.logmeininc.com/gotoassist-remote-support/help/what-is-the-multi-user-launcher-opener-msi-g2ars850002

     

  • John A1's avatar
    John A1
    New Member
    8 years ago
    most of my customers have GPO in place to block items running from the users Appdata folder and other user folders, look up cryptoblocker prevention. goto assist has worked in the past but not any more.  I send the user a link via email and they click on it and now they get a popup stating that this was blocked by a group policy.  also tried going to the fastsupport web site.  same issue.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    Hi John,
    Can you provide some more detail about how you are installing and what is happening exactly?

  • John A1's avatar
    John A1
    New Member
    8 years ago
    I am seeing the same thing.  used to work OK now users cannot launch the app
  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago

    Hi John,

    We haven't changed the install location, can you provide some more detail about how you are installing and what is happening exactly?