Forum Discussion

adam morgan's avatar
adam morgan
New Member
8 years ago

how can i export or print a list of all devices from goto assist, it used to be possible in the old version!

why is there no reporting available on the devices listed within gotoassist any more? I used to be able to export the all devices list! how can I do this now in the new version?

14 Replies

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  • Snocrash's avatar
    Snocrash
    New Member
    4 years ago

    Trying to export a list on 1-27-2021 and don't think I can, pretty pathetic.

  • NathanCareDocs's avatar
    NathanCareDocs
    New Member
    6 years ago

    When will this VERY simple function be added to GoTo Assist??  I see that the original question was early 2017....... we are now March 2019! come on guys  get Dev Ops on this and make your customers happy.  Can you give me a timescale of when this will be available?

    Thanks

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    AaronC1  LMI Customer Care does not have that type of visibility into accounts at a glance, however if you have an enormous list of devices they may be able to file an engineering request to pull a general report together. 

     

    If web development is an option, you can create the list yourself using APIs.  GoToAssist Developer Center has a Quick Start page and a Postman collection available: https://goto-developer.logmeininc.com/gotoassist-remote-support-api-overview

     

    ** For G2A RS Unattended devices one should look for the Get Machines API (GET https://api.getgo.com/G2A/rest/v1/companies/companyId/machines)

     

  • AaronC1's avatar
    AaronC1
    Visitor
    6 years ago

    Is it possible if I call in that the support team would be able to supply me with a listing of devices for my organization?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Hi AaronC1 ,

    We try to keep the number of threads to a minimum on the Community when discussing the exact same topic.  Unfortunately this request was never fully developed by the Remote Support team, but I have asked the RescueAssist team to see if this is a possibility in the future.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    I apologize there has been no movement yet to create this Devices Report.

     

  • Laurent1's avatar
    Laurent1
    New Member
    8 years ago
    This reply was created from a merged topic originally titled Export des ordinateurs.

    Bonjour,
    Pouvez-vous me dire comment exporter la liste des périphériques dans l'interface de GoToAssist Remote Support ?
    Merci