Adding Fields in Agent Availability Report
Would it be possible to add the following fields to the Agent Availability Report?
- Hold count
- Hold time
- Transferred "Flag"
- Missed Call "Flag"
Forum Discussion
1 Reply
Hi FCastro
Welcome to the Community. Feature requests should be created on our Idea Board found here. This way, others can vote and comment on your idea, providing analytics that helps our team prioritize feature releases. All ideas are presented to the team.
If you could also include more information, like how a missed called and transferred flag would function and why they are needed?
Please see Glenn's post here on idea guidelines for more information on what's needed for an idea request.
Thank you and happy new year.
