Forum Discussion

S1Leanne's avatar
S1Leanne
New Contributor
3 years ago

Bluetooth Issues

I have used this app for a year now. The entire time being connected to an external bluetooth headset. It will no longer work with any headset. I have tried getting three different headsets, uninstalling and reinstalling, resetting my cell phone, and attempting to change the phone type while on the call from handset to bluetooth. Nothing is working. I can use the headset on my cell phone on personal calls just fine. I can hear the ringtone in my headset for GoToConnect but cannot answer the phone. Nor can I use it after answering the phone regularly. Is this something any has come across or has any other idea on how I can remedy this situation? Any help is appreciated. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi S1Leanne, welcome to the community.

     

    What is the make and model of the phone you are using? 

     

  • Steven-H's avatar
    Steven-H
    Active Contributor
    2 months ago

    I have issues with Mobile App as well. The issue is that I hit speaker or bluetooth, it does nothing. I have a One Plus 7t pro. I have a car radio that only can do calls with bluetooth and I have a secondary bluetooth for music in the aux port in car. 

    • KateG's avatar
      KateG
      GoTo Manager
      2 months ago

      Steven-H I'm following up with the team on this, I'll update the thread as soon as I hear back, thanks for your patience. 

    • KateG's avatar
      KateG
      GoTo Manager
      2 months ago

      Steven-H ,

      Can you tell me a bit more about what you are trying to do? Are you trying to connect a headset? 

      • Steven-H's avatar
        Steven-H
        Active Contributor
        2 months ago

        I have a 2014 Chevy cruze that has bluetooth to make phone calls only. Then I have a second bluetooth for music that plugs into the aux port for the radio for music only. The GOTO app when I have a call or make a call it will only work with the phone only. Cannot use bluetooth nor speakphone.

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Steven-H , 

    Thanks for additional information. Would you be able to test with bluetooth headphones and the phone, does this work? 

    • Steven-H's avatar
      Steven-H
      Active Contributor
      2 months ago

      It seems when I have XEQ App on I lose the bluetooth function and speakerphone with GOTO App. XEQ is a booster and equalizer. I use mainly when I am in the car for music.

    • Steven-H's avatar
      Steven-H
      Active Contributor
      2 months ago

      My bluetooth headset works when I have my XEQ app off. My car radio still doesnt work either way.

      • KateG's avatar
        KateG
        GoTo Manager
        2 months ago

        Hi Steven-H Could you provide a bit more detail on your use case? Are you trying to listen to music while taking calls? We don't often come across situations where two Bluetooth devices are used simultaneously, so understanding the steps you're following would help.