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jacobtr93's avatar
jacobtr93
New Member
2 months ago

Deleted Queues in analytics?

Hello,

If we delete an existing call queue due to it no longer being used, will we retain the historical data from that queue in Analytics? Will we lose anything other than the queue itself? 

  • GlennD's avatar
    GlennD
    2 months ago

    Hi jacobtr93, welcome to the community.

     

    Yes, you will still be able to see the data, just uncheck the All Queues option and adjust the time filter to include when the queue was active.

     

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  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi jacobtr93, welcome to the community.

     

    Yes, you will still be able to see the data, just uncheck the All Queues option and adjust the time filter to include when the queue was active.