MNeiger
2 days agoNew Member
GOTO CALL REPORTS
After 6 months with GoTo VoIP now [after Mitel MiCloud], our User Community are happy and productive. Conversely, our Executives are not pleased with GoTo's undeveloped Call Reporting Capabilities.
Our Field Leadership has asked us in IT Services to build the following GoTo report capabilities:
- Call Reports by User Group Filters vs the current Agent name only Filter.
- More than 20 Agents Max within the Reports Filters.
Automated / Scheduled Call Reports:
We ran a test of 1 week's call report data and then scheduled same output using the "Schedule Report" process. Unfortunately, the data [Same Agents and Time Delta] were not even close... the scheduled report indicated that one Agent handled twice the Calls of her entire Branch.
-Michael Neiger
IT Director, Care Advantage, Inc
Richmond, VA