GOTO CALL REPORTS
After 6 months with GoTo VoIP now [after Mitel MiCloud], our User Community are happy and productive. Conversely, our Executives are not pleased with GoTo's undeveloped Call Reporting Capabilities. ...
Forum Discussion
Hi MNeiger​
Welcome to the Community, thanks for your feedback, I'd like to share this with the team.
One thing that would help is if you could submit the requests for the request for (1) call reports by user Group filters vs agent name and (2) more than 20 agents within report filters as two separate ideas in our idea section. Our team reviews all ideas submitted and others can vote and comment on the idea.
For automated and scheduled reports should match- It sounds like the scheduled report is not provided correct information. I see you had a case with a support agent, did you review the parameters for the report to ensure it was correct?
