Hello there, I have a question about the schedules. This seems simple enough but we are having issues with this and want to make sure I understand how the system works. When I am adding a holiday to the schedule and put in a time frame, is that the timeframe the office will be closed or open on that holiday? For instance, on Memorial Day, we have a Holiday in for 09:00-15:00, does this mean our office will be closed for those hours or only open during those hours on the holiday? Thanks Sasha Moderator edit: title for clarity

You are correct. When you add a Holiday you are telling the system that the office is closed. It can be All Day or specific hours depending on your needs. Once you have added the Holiday you edit your Dial Plan and select what happens when someone calls and the office is Open, Closed or on Holiday.

Does Holiday Schedule Indicate Open or Closed Hours?