Disable follow-up on Resolve

Question

Hello all! Thanks in Advance.&nbsp;We have many members getting upset about the automatic follow-up text when we RESOLVE a text thread connected to an issue. Some of our Members text us several times a day. When the Nerds resolve a thread, the system sends a follow-up asking for a rating of 1 thumbs up or 2 thumbs down.&nbsp;Where do I turn this off?!?!?!&nbsp;Thanks!&nbsp;Leo

glennd · Answer

Hi leonardknight, welcome to the community.
&nbsp;
It sounds like you are asking about the follow up survey. Both Contact Center and Customer Engagement have this feature:

https://support.goto.com/connect/help/how-do-i-create-a-survey&nbsp;
 https://support.goto.com/connect/help/shared-inbox-settings&nbsp;

&nbsp;

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Disable follow-up on Resolve

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